Key Account Manager - Food Service

Key Responsibilities

• Serve as the primary point of contact for assigned foodservice accounts and distributors.
• Manage and process sample requests for bakery products through Salesforce and follow up with operators to gather feedback from kitchen testing and menu applications.
• Provide product knowledge, pricing, and availability to operators, distributors, and brokers.
• Partner with field sales to identify opportunities for new product placements, menu applications, and labor-saving solutions.
• Support outbound campaigns to grow sales within existing foodservice accounts and distributors.
• Prepare and deliver sales decks in PowerPoint and Excel-based reports to support customer presentations.
• Aid in developing menu recommendations, case studies, and value-added solutions tailored to operator needs.
• Constantly analyze and review the product portfolio to improve costs, optimize product mix, and replace products with greater profitability.
• Meet or exceed monthly, quarterly, and annual sales goals.
• Collaborate with distributors (Sysco, US Foods, Gordon, and regional partners) to support order fulfillment and operator engagement.
• Collaborate with culinary and R&D teams to organize product cuttings, tastings, and demonstrations for operators.
• Create a strong link with the marketing department to ensure alignment on customer communications, brochures, catalogs, and promotional materials.
• Ensure both sales and marketing are aligned and present at trade shows, customer visits, or product demonstrations.
• Participate in food service trade shows and distributor events to showcase products and engage with potential customers.
• Provide field sales teams with timely insights and sales materials to support customer visits.
• Occasional travel to customer sites, distributor food shows, and industry events.

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, or related field (preferred) or equivalent experience.
• 3–5 years of account management or inside sales experience in Foodservice or CPG.
• Strong knowledge of foodservice distribution and operator needs.
• Proficiency in Microsoft Excel (analysis, reporting, formulas) and PowerPoint (sales decks, menu presentations).
• Experience with Salesforce (account management, reporting, pipeline tracking).
• Excellent communication, organization, and time management skills.
• Willingness to travel occasionally for food shows, customer visits, and sales meetings.