Key Account Manager, End Customer – Canada

For our client, we are seeking a Key Account Manager, End Customer – Canada to join the team of a leader in the Information Technology space. This role will own strategic relationships with key end-customer accounts across Canada, with a strong focus on growth, retention, and long-term account planning. The ideal candidate will partner closely with internal cross-functional teams to deliver tailored customer solutions and uncover expansion opportunities across the company's portfolio. Success in this position will come from building trusted executive relationships, understanding customer objectives, and translating technical needs into business outcomes. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $155,000 – $175,000 annually Responsibilities Lead strategic initiatives for assigned key end-customer accounts Develop and execute multiyear account plans that align with customer objectives Establish trusted relationships with key stakeholders Identify growth opportunities across the company's product offerings Manage account growth objectives, customer retention, and expansion opportunities Coordinate cross-functional teams to deliver customer solutions Maintain accurate records of account activities in Salesforce Qualifications Bachelor's degree in Business, Engineering, or a related field, or equivalent experience 5+ years of experience in enterprise sales or strategic account management Proven success developing complex strategic customer relationships Strong business acumen and negotiation skills Technical fluency to understand and communicate customer requirements Benefits Competitive compensation including performance-based incentives Comprehensive benefits package including health, dental, and vision insurance Flexible work arrangements promoting work-life balance Continuous learning opportunities and professional development support Paid sabbatical program every five years Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.