Key Account Manager

Responsibilities

• Serve as the primary strategic partner for high-value accounts, fostering long-term relationships.
• Confidently join and lead client calls to present campaign results, performance insights, and recommendations.
• Advise clients on opportunities for campaign optimizations, cross-channel expansion, and increased ROI.
• Partner with sales leaders to identify growth opportunities within key accounts.
• Ensure campaign proposals align with client objectives and business goals.
• Oversee targeting and strategy, tailoring solutions to fit the unique needs of key accounts.
• Guide clients through setup requirements (creative, pixels, KPIs), ensuring campaigns are fully prepared for launch.
• Collaborate with internal teams such as Buying and Creative to ensure an efficient and effective campaign launch.
• Act as the ongoing client-facing liaison for campaign performance, optimizations, revisions, and renewals.
• Translate analytics and performance data into clear, actionable insights for clients.
• Provide proactive recommendations for adjustments and upsells to maximize client outcomes.
• Participate in regular virtual team meetings with the camera on to foster stronger collaboration and engagement, ensuring active communication and connection with colleagues across departments.

Qualifications

• Demonstrated ability to confidently lead client calls, explain performance data, and make strategic recommendations.
• Comfortable advising executives and decision-makers on growth opportunities.
• Strong communication skills, both verbal and written; able to simplify complex digital metrics for clients.
• 5+ years of digital advertising experience with programmatic, SEM, social, or multi-channel campaigns.
• Strong attention to detail; able to manage multiple high-value accounts simultaneously.
• Bachelor’s degree (preferred).