Key Account Manager

About the role

The Key Account Manager (KAM) plays a crucial role in enhancing the day-to-day experience of the Bakelite team. They are responsible for improving customer satisfaction through personalized service and effective problem-solving, growing market share by identifying and closing leads, and promoting innovation by understanding client needs, market trends, and influencing product development.

Responsibilities

• Collaborate with internal teams such as customer excellence, operations, supply chain, and product development to deliver value-add solutions to clients.
• Build and maintain strong, customer-centric relationships with key strategic accounts, fostering multi-level relationships between Bakelite and customers.
• Contract with strategic customers and develop strategies for account growth within the market and existing accounts.
• Achieve sales targets and drive revenue growth through effective account management, managing market dynamics against Bakelite needs and capabilities.
• Account for timely price updates and communication, collaborating with sales coordinators, customer excellence, and supply chain, and executing on pricing initiatives to meet business plans.
• Stay updated on industry trends, market conditions, and competitor activities to provide strategic insights.
• Address client issues and concerns promptly and effectively, ensuring high levels of customer satisfaction.

Requirements

• Bachelor's Degree (Chemistry, Engineering, Biology, or Business) minimum requirement.
• Minimum 8 years of industrial chemical sales, procurement, or marketing, or a technical background with emphasis on Industrial Chemical markets.
• Demonstrated evidence of a high degree of productivity and a high level of knowledge/skills in the commercial field and technical fields.
• Ability to work well independently to achieve objectives and goals, while also forging connections with remote work groups.
• Experience with contracting, negotiating both internally and with the customer.
• Good interpersonal communication skills and a desire to be part of a team.

Preferred Qualifications

• Account or Commodity Management, including negotiations experience.
• Application knowledge.
• Value quantification experience.
• OEM & fabricator company experience in resin and chemical intermediate markets.
• Training in finance and marketing.
• Commercial experience with lean methodology.