Key Account Manager

About the role

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally.

Responsibilities

• Manages assigned account in support of business objectives to ensure account’s satisfaction with products and services.
• Directs, plans, schedules, and tracks tasks related to various activities.
• Develops and improves account relationship, revenue, and profitability.
• Plans and directs activities of functional areas, fulfillment, and customer service to meet team goals, objectives, and KPI levels.
• Assumes overall responsibility for front-end (call center), back-end (fulfillment and printing), and finance operations toward the client for the account.
• Prepares cost estimates and develops proposals for all changes affecting the account.
• Responsible for implementing change requests.
• Makes sure the activity progress is monitored and production scheduling is directed to meet client's expectations and deadlines.
• Handles staff-related activities such as hiring, staffing, interviewing, skill development, disciplinary activities.
• Works on continuous cost reduction, process improvement, and problem resolution.
• Coordinates special projects and activities with internal departments and outside vendors and ensures timely completion.
• Responds to all inquiries regarding the account in a timely manner.
• Reports periodically on business performance, status, and trends to assigned accounts.
• Reviews account-specific P&L statements.
• Supports other programs and projects by sharing best practices, experiences, and know-how.
• Continuously involves and supports departmental process improvements.

Qualifications

• BS degree preferred or a minimum of 4 years of experience.
• 3-5 years of experience owning client implementations.
• 3-5 years of sales experience, including both account growth and new business development.
• 3-5 years of account management in a leadership capacity managing teams.
• 2 years of experience managing P&L performance, including cost optimization and profit maximization.
• Previous Managerial or supervisor experience preferred.
• Excellent organizational skills and exceptional follow-through discipline.
• Excellent written and oral communication skills.
• Strong leadership skills and exceptional customer service focus.
• Strong analytical skills, strategic thinking.
• Capable of realizing, interpreting, and developing account growth.
• Read, create, analyze, and interpret financial reports, legal documents, pricing agreements, and other relevant documentation.
• Analyzes problems, detects root causes, and resolves all issues.

Additional Information

Pay: Commensurate with experience.
Benefits: Medical, Dental, Vision, Life Insurance, and Disability
Pension Plan: 401(k) with company matching up to 6%
Time Off: Paid Time Off, including paid holidays
Flexible Spending Accounts
Voluntary benefits such as legal and financial assistance, pet insurance, and more
Employee Assistance Program
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training
Commuter benefits
Employee engagement activities