Key Account Manager
About the role
The ideal candidate will provide a unique and elevated customer experience in support of Beacon's sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering. They will manage the end-to-end order management process, operate as the primary point of contact for key customers during issue resolution through calls and emails, partner with outside sales representatives to develop strategies to become the number one roofing distributor, engage in independent discussions with manufacturers to track and learn about products to educate customers, make strategic recommendations to customers to drive private label products and digital (Beacon PRO+) penetration, and resolve day-to-day issues quickly, efficiently, and safely.
Responsibilities
- Provide unique and elevated customer experience in support of Beacon’s sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering
- Manage the end-to-end order management process by tracking orders, checking stock availability, suggesting complementary products, and collecting customer feedback
- Operate as the primary point of contact for key customers during issue resolution through calls and emails
- Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers
- Engage in independent discussions with manufacturers to track and learn about products to educate customers
- Make strategic recommendations to customers to drive private label products and digital (Beacon PRO+) penetration
- Resolve day-to-day issues quickly, efficiently, and safely
Requirements
- Minimum 4+ years of relevant Sales or Customer Service experience
- Industry knowledge in residential roofing or commercial roofing materials is a plus
- Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables
- Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills
- Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint)
- Professional written and verbal communication skills to communicate effectively across all levels
Qualifications
- Minimum 4+ years of relevant Sales or Customer Service experience
- Industry knowledge in residential roofing or commercial roofing materials is a plus
- Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables
- Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills
- Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint)
- Professional written and verbal communication skills to communicate effectively across all levels
Skills
- Excellent customer service skills
- Strong organizational and problem-solving abilities
- Ability to work independently and as part of a team
- Proficiency with Microsoft Office 365 applications
Benefits
- 401(k) with employer match
- Medical, dental, and vision insurance
- PTO, company holidays, and parental leave
- Paid training and certifications
- Legal assistance and identity protection
- Pet insurance
- Employee assistance program (EAP)
Pay
USD $53,800.00 - USD $86,100.00 /Yr.
Schedule
Work assignments may be completed remotely and/or in available company offices