Key Account Manager

Position Overview

Principal Duties & Responsibilities

• Manage the entire sales cycle from prospecting to closing deals, confidently demonstrating the value of our products
• Build and maintain strong, long-term relationships with key law firms with open and regular communication
• Track and report on the sales pipeline, forecasts, and maintain strategic account mapping
• Work closely with internal teams, including marketing, product development, and customer success to help build and maintain our brand recognition, while ensuring seamless onboarding and ongoing support for clients
• Maintain and monitor product adoption, usage, and engagement metrics to identify risks and opportunities
• Stay informed about industry trends, competitor activities, and AI advancements in the legal sector and be able to align sales strategy accordingly
• Actively contribute to organizational learning by providing and tracking prospect/client's feedback
• Work on special projects and other duties as assigned by management

Qualifications & Skills

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• Education and Experience: Bachelor’s degree or equivalent work experience preferred, with a minimum of 3 years’ experience in a business-to-business account management environment, preferably in SaaS.
• In addition, any combination of education, professional experience, and training provides the following knowledge, skills, and abilities:
• Proven experience in hunting and closing new business, ideally within law firms, IP industry or SaaS sales
• Excellent communication, presentation, and negotiation skills; experience in managing high-value contracts and long sales cycles is a plus
• Self-motivated, goal-oriented, and comfortable working independently
• Knowledge or keen interest in AI technologies and their applications in the legal or IP fields
• Willingness to travel as needed to meet with prospects and clients, and attend industry events
• Ability to understand complex law firms' needs and be able to professionally address their concerns
• Bachelor’s degree or equivalent experience in business, law, technology, or related fields is preferred
• Fluent in English

Supervision Received

• Supervision is provided by the Sales Manager.
• Supervision Exercised: None

Physical/Sensory/Mental Demands

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
• Consistently standing and/or sitting with the ability to meet with other team members
• Consistently operating a computer and other office productivity machinery
• Remembering names and details
• Maintain confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Additional Requirements

• Verification of identity and criminal records check

Disclaimer

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.