Key Account Manager

About the role

The Opportunity: Mattel, Inc., a leading global play and family entertainment company, is seeking a high-impact Key Account Manager to lead the Walmart Dolls IP business and drive profitable growth across one of Mattel’s most important retail partnerships.

Responsibilities

• Manage Mattel Dolls IP product lines, serving as the primary business owner and maintaining direct relationships with buying, planning, advertising, merchandising, and finance teams.
• Achieve quarterly and annual sales, revenue, and profitability targets by leveraging data, consumer insights, and shopper insights to drive growth and optimize return on investment.
• Build and maintain strong customer relationships, serving as a trusted business partner and identifying opportunities to expand Mattel's presence within the category.
• Lead customer meetings and business reviews, providing data-driven recommendations that identify opportunities, mitigate risks, and support joint business objectives.
• Manage forecasting, inventory planning, and pledge reviews, proactively identifying risks and opportunities to deliver sales and profitability goals.
• Oversee trade funding, market development funds, and customer investments, ensuring effective resource allocation and strong ROI.
• Develop merchandising strategies, including line reviews, planograms, displays, and promotional programs, to improve assortment productivity, secure incremental space, and drive sales growth.
• Maintain accurate item setup, assortment management, and fill/cut reporting to support effective inventory management and flawless execution across the account base.
• Attend toy fairs, line reviews, and product previews while maintaining a deep understanding of Mattel brands, product lines, category trends, and competitive activity.
• Partner cross-functionally with Marketing, Sales Planning, Supply Chain, Customer Fulfillment, Finance, and Retail Marketing teams to ensure strong execution and customer support.
• Monitor category trends, competitive activity, and retailer strategies, translating insights into actionable recommendations that strengthen Mattel's position and support long-term growth.
• Foster One Mattel and work as a team, across categories, to enhance the local team culture.

Requirements

• Bachelor’s degree in Business Administration or related field
• 5 years’ related experience in either Consumer-Packaged Goods or Mass-Market Retailer
• Experience in Account Management or related functions (forecasting and planning, category management, promotional planning, buying, etc.)
• Experience in Toys or General Merchandise categories preferred
• Experience working with Walmart or Sam’s Club preferred

Qualifications

• Insights-based: Strong analytical capabilities with proficiency in Excel, PowerPoint, and retail data platforms (Retail Link / Scintilla experience preferred).
• Collaborative: Demonstrated success influencing cross-functional teams and external customers.
• Poised: Strong presentation, negotiation, communication and storytelling skills.
• Driven: Proven ability to manage multiple priorities and deliver results in a fast-paced, deadline-driven environment.
• Accountable: High attention to detail, integrity, and an ownership mindset with a commitment to delivering high-quality results.
• Curious: Proactive learner who seeks new opportunities, embraces challenges, and continuously looks for ways to improve the business.

Skills

• Data analysis and interpretation
• Customer relationship management
• Strategic planning and execution
• Merchandising and inventory management
• Market research and trend analysis
• Collaboration and teamwork

Benefits

At Mattel, we offer competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Pay

The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience.

Schedule

This position will be based in our Rogers, Arkansas Sales office and will require travel to the customer and Mattel’s corporate headquarters.