Key Account Manager

About the role

The Key Account Manager at Illinois Tool Works Inc. (ITW) is responsible for maintaining and building commercial relationships with key customers across various industries. This role requires a deep understanding of the market and strong customer relationships.

Responsibilities

• Meet sales targets and deliver financial goals
• Assess business situations and technical requirements for each opportunity
• Maintain day-to-day relationships with customers and liaise with external vendors
• Advocate for products through marketing programs, publications, and campaigns
• Conduct comprehensive market research to align strategic growth initiatives
• Foster customer relationships to identify growth opportunities and forecast demand signals
• Interface with ITW Sexton commercial and production teams to minimize lead times and maximize customer satisfaction
• Champion ITW Core Values, Toolbox, and Leadership Development framework
• Show personal effectiveness and leadership skills that foster a culture of high performance
• Collect and synthesize data for reporting purposes

Requirements

• Bachelor's degree in engineering or business field, or a bachelor's in chemistry/technical field
• Minimum 3-5 years of sales and marketing experience in a technical, business-to-business market
• Exposure within high-level retail environments is valuable
• Refrigerant industry or automotive aftermarket knowledge
• Self-driven with the ability to manage multiple projects quickly under deadlines
• Strong analytical skills and business acumen
• Excellent verbal, written, and interpersonal communication skills in a technical environment
• Strong customer focus skills in providing a tactical plan to achieve results
• Excellent product knowledge and ability to solve technical problems

Qualifications

• Customer travel commitment of up to 30%

Skills

• Technical problem-solving skills
• Market research and analysis
• Customer relationship management
• Product advocacy
• Strategic planning

Benefits

• Equal opportunity employer
• Flexible work schedule
• Professional development opportunities
• Health and wellness programs

Pay

• Competitive salary based on experience and qualifications

Schedule

• Full-time position
• Regular business hours