Key Account Manager

About the role

This role is critical to our long-term growth strategy and will focus on independently developing account strategies, making strategic recommendations, and executing account growth initiatives with minimal supervision.

Responsibilities

• Serve as the primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account retention approaches.
• Nurture and expand executive-level and key stakeholder relationships.
• Exercise discretion and independent judgment in identifying risks to customer satisfaction and retention; develop and execute mitigation plans.
• Develop and implement account retention strategies that align with overall company goals.
• Independently assess client business challenges and recommend solutions from the company’s portfolio that align with their strategic objectives.
• Lead cross-selling and upselling strategies, including independently negotiating pricing and terms within established guidelines.
• Identify and qualify new category opportunities; create business cases to support growth initiatives.
• Own the development and execution of strategic account plans designed to meet customer goals and achieve revenue targets.
• Analyze data and customer insights to make strategic decisions that drive account performance.
• Forecast, track, and report on key account metrics (renewals, expansions, revenue growth), making proactive adjustments to strategies as needed.
• Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands.
• Collaborate cross-functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies.
• Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership.
• Act as a strategic thought partner to customers, providing insights into industry trends and best practices.
• Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies.
• Participate in cross-functional leadership teams focused on improving customer experience and retention.

Requirements

• Bachelor’s degree in business, Sales, Marketing, or related field.
• 5+ years of experience in strategic account management, enterprise sales, or customer success, with a focus on retention and account growth.
• Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth.
• Demonstrated ability to develop and implement strategic plans independently.
• Strong negotiation, consultative selling, and decision-making skills.
• Excellent communication, presentation, and analytical abilities.

Qualifications

• Not specified

Skills

• Strategic account management
• Enterprise sales
• Customer success
• Account retention
• Category growth
• Category cross-selling
• Strategic planning
• Collaboration
• Internal alignment
• Leadership
• Thought partnership

Benefits

• Excellent medical/dental and vision coverage— Eligible 1st?day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement

Pay

• Not specified

Schedule

• Not specified