Key Account Manager

About the role

Buckland is a company with over 70 years of experience in helping companies manage global trade. We focus on combining trusted technologies with talented people who know how to use them effectively. Our services include Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services. We strive to provide customized services that make a memorable impact.

What You’ll Be Doing

• Build and maintain long-term relationships with strategic clients.
• Ensure client satisfaction and drive revenue growth.
• Act as the primary point of contact for key accounts.
• Navigate complex client needs and drive service performance.
• Ensure satisfaction with the company's supply chain solutions, particularly in customs brokerage and consulting services for Canadian and U.S. imports.

What We Can Offer You

• Competitive salary and benefits package.
• A friendly, collaborative work environment.
• Opportunities for professional development and ongoing learning.
• A chance to be part of a growing organization.

Requirements

• Bachelor’s degree in business, marketing, or related field (or equivalent experience).
• Minimum 7 years of industry experience, with a demonstrated ability in account management.
• Certified Customs Specialist (CCS), Licensed Customs Broker (LCB) or equivalent certification is highly preferred.
• Strong communication, negotiation, and relationship-building skills.
• The ability to analyze data and develop actionable insights.
• Proficiency in CRM tools and Microsoft Office Suite.
• A high level of organization, time management, and attention to detail.
• The ability to work independently and as part of a team in a fast-paced environment.
• Experience managing large or complex accounts preferred.
• Strong presentation, selling, and interpersonal skills to build relationships and identify cross-selling opportunities.
• The ability to creatively develop solutions to meet client needs and overcome business challenges preferred.

Qualifications

• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel to USA.