Key Account Manager

About the role

BioIVT is seeking a Key Account Manager to join our dynamic team. This role is crucial for developing and managing relationships with our most strategic customers.

Responsibilities

• Develop a trusted advisor relationship with key customer partners and internal BioIVT stakeholders to build and maintain long-term relationships with portfolio of assigned accounts, consistent with BioIVT’s long-term account strategy.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Collaboratively prepare and present proposals to appropriate stakeholders at client accounts.
• With the Key Account Director, negotiate complex business arrangements.
• Develop a business plan for each assigned account; monitor and report progress and develop and implement tactics to exceed sales and margin goals.
• Take corrective action when needed to ensure that goals are met.
• Maintain and enhance the Company’s value proposition and professional reputation by displaying the highest levels, of professionalism, competence, and personal integrity.
• Identify, develop, and maintain customer relationships for relevant accounts within the sales territory. These activities include lead generation, cold calling and prospecting, customer sales calls, appropriate telephone and email follow-up, and reporting.
• Create and implement appropriate strategies for developing key account business including the arrangement of specific promotions such as one-day table shows, national tradeshows, technical seminars, presentations etc.
• Conduct presentations to multi-functional customer groups, including scientists, quality, purchasing, and others as appropriate.
• Report to the Key Account Director all relevant information relating to field activities, including customer feedback, competitive actions, etc.
• Maintain full technical knowledge and understanding of the Company’s products and services on an on-going basis.
• Keep abreast of relevant scientific papers and publications associated with the application of the Company’s products and services and other similar competitive products.
• Develop and maintain the customer data base for all relevant accounts within the sales region.
• Provide on a continuous basis, market feedback on the Company’s competitiveness.
• Document all customer interactions in the appropriate contact management software.
• Co-ordinate and communicate effectively with geographic business development management leaders in the US and EU to create an efficient sales-team matrix organizational structure.

Qualifications

• At least 4 years sales or business development experience representing complex life science products and/or services to pharmaceutical, biotech and diagnostics companies.
• BA/BS in science or business related field, plus 4 years commercial life science experience (microbiology, biology, chemistry or biochemistry preferred).
• Ability to effectively present information to customers, clients, and internal staff members.
• Conceptual thinker with capability to implement ideas that help support our clients’ needs.
• Able to articulate and understand BioIVT’s portfolio.
• A strong passion to understand customers complex needs and translate that into a product or service that fully responds to that need.
• A demonstrated ability to understand people and communicate clearly.
• Demonstrable teamworking skills within a complex commercial environment.
• Organizational skills and attention to detail.
• Able to interact with various settings/audiences.
• Results-oriented.
• Travel minimum of 75% including overnights.