Key Account Manager

About the role

We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

Essential Duties And Responsibilities

• Manages customer programs from purchase order through final delivery, with a drive to provide Superior Customer Service.
• Captures and coordinates internal and external resources to ensure efficient execution and on-time delivery of current orders, projects, and new program launches.
• Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.
• Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
• Captures and coordinates with internal and external teams to align ABT commitments with customer needs and deadlines. Works to remove roadblocks that could impact these commitments and elevates internally and externally where necessary.
• Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
• Investigate and resolve customer concerns, including return materials, pricing and delivery issues.
• Reconciles supporting data and systems to ensure customer satisfaction and clears challenges when necessary.
• Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.
• Performs risk management and escalates to management appropriately.
• Ensures that all technical communications and shipments to customers are in compliance with ITAR.

Qualifications/Requirements

• Bachelor's Degree
• Excellent problem-solving skills
• Excellent customer service and communication skills
• Proficient in Microsoft Office applications

Qualifications/Preferred

• Documented technical experience
• Experience reading and understanding technical drawings, designs, and specifications
• Program Management experience
• Ability to understand customer quality, commercial, and technical requirements

About Our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits

• United States: Unique full-time work schedule that includes every other Friday off, Full Medical, Dental and Prescription Drug Insurance, Flexible Spending Accounts, Generous 401(k) match, Company-paid and Voluntary Life Insurance plans, Paid Holidays and Paid Time Off Days, Reimbursement Programs (Gym, Tuition, etc.), Paid time off to volunteer, Company-Paid Short Term Disability
• Canada: Full benefits package, Company-paid and Voluntary Life Insurance plans, Paid Holidays and Paid Time Off Days, Reimbursement Programs (Gym, Tuition, etc.), Pension plan, Paid parental leave

Employment Practices

At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.