Key Account Manager, Americas

About UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travelers around the world make informed, cost-effective bookings and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform of apps, websites, and 24/7 customer service centers — including four Customer Service Centres in Japan, Korea, the UK, and the Philippines, providing service in 19 languages. With more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, Trip.com Group is one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world." Location & Workplace TypeLocation: Los Angeles, New York City, Orlando, or VancouverWorkplace Type: Hybrid In this role, you will get toHave end-to-end ownership of new hotel chain acquisitions and existing hotel chain management; understand partners' strategy and objectives and help grow revenueInitiate, develop, and manage mutually beneficial relationships with key stakeholders in assigned chain accounts, and orchestrate discussions with senior executives around their business needsTake a customer-centric approach to everything you do — ensure hotel chain content, rates, availability, and products offer the best value to Trip.com customersOwn full account management including performance tracking, production optimization, workshops, and issue resolution to drive mutual performance objectives, annual targets, and milestones globallyConduct data research & analysis and routine performance review meetings with VP, SVP, and C-level hotel chain stakeholders across geographies to ensure positive financial contributionInitiate new regional projects and accelerate global projects to promote brand awareness, business strategy, and product benefits to hotel chain partnersCoordinate across internal teams — platform, product, service, and marketing — to achieve account expectations and maximize performance; map prospective accounts by organizational structure, people, and technologyOther assigned tasks based on business need What you will need to succeed5+ years of expertise in business development, strategic account management, or revenue/yield management in the online travel or hospitality industryFluent in EnglishValid working permit/visa in the US (no sponsorship)Bachelor's or Master's degree in a related fieldProactive with a strong sense of ownershipStrong negotiation and communication skills, with the ability to build and maintain relationships at all levelsStrong strategic thinking, creativity, and the ability to drive and manage changeProfessional presentation skillsStrong business knowledge of the hotel chain industry and connectivityTeam player with a driven "get it done" attitudeProficiency in Microsoft Word, Excel, Outlook, and PowerPointWilling to travel based on business needs Behavioral Requirements:A desire to learn new things and improve yourselfIntegrity is fundamentally important to youYou want to make a travel experience better for everyoneYou are naturally inspiring What We ProvideMedical, Dental, and Vision plans401(k) and company matchPublic HolidaysSick LeavePaid Time Off Pay TransparencyThe annual total pay range for Key Account Manager roles is $80,000 – $120,000 (base salary and variable incentive, where applicable). The range top could be higher for above-target performance, with potential to increase further based on sustained performance. Final offers vary based on the comprehensive competency assessment completed during screening and interviews, and factors including qualifications, skills, experience, and location. Pay ranges may be modified in the future. Why Trip.com GroupWe offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it is a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What's more?Our rapid global business growth offers abundant career opportunities at various levels and across multiple functionsInternal transfer is encouraged, and our global job rotation program enables you to pursue a global career path and make a global impactWe provide learning opportunities to further your career in leadership capability, soft skills, and professional expertiseWe encourage flexible work arrangementsWe have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events Find out more job opportunities at https://careers.trip.com Have a good trip, and see you soon!