KC – Team Lead

Location: Kansas City Metro Company: Brown Button Estate Sales Type: Full-Time Own the Project. Lead the Team. Deliver the Standard. At Brown Button Estate Sales, our Online Estate Sale service is built on trust, clarity, and execution. Once a client chooses to move forward, the Team Lead becomes their point person—owning the project from contract walkthrough to customer pickup. We’re hiring a Team Lead to manage individual online estate sale projects in KC. This is a hands-on leadership role for someone who can manage people and do the work (cataloging, photography support, logistics, and customer care) while ensuring every project meets Brown Button’s quality standards and deadlines. This role is best suited for someone who thrives on ownership, problem-solving, and bringing order to complex, moving parts. What You’ll Do Project Ownership & Process Management Take ownership of an online estate sale project after the sales call is completed and the client signs onConduct the contract walkthrough and serve as the client’s primary point of contactManage the full project timeline from start through customer pickupEnsure supplies, equipment, and people are in place when neededTrack daily progress (lots per day, photography pace, catalog completion) to keep the project on scheduleCommunicate project status, needs, and readiness milestones to the General ManagerUltimately be responsible for getting the project completed—jumping in wherever needed to make that happen Client Communication & Care Maintain proactive, clear communication with clients throughout the projectManage client questions, concerns, or issues in coordination with the General ManagerSet expectations clearly and kindly, especially during emotional life transitionsRepresent Brown Button with empathy, professionalism, and confidence Cataloging & Auction Standard (You Are the Backstop) Ensure the finished online catalog meets Brown Button standards for:What is included in the saleLogical lot groupingClear titles and descriptionsAccurate condition notesPhoto quality and consistencyThoughtful lot orderPerform cataloging work directly—especially higher-impact or time-sensitive areasProvide backup cataloging for any portion of the sale to keep timelines intactApply an 80/20 focus: more attention to the best items, efficient handling of lower-end lots Photography Oversight & Support Ensure photography output meets Brown Button’s standardsJump in to photograph items as needed to keep momentumHelp stage, organize, and prepare items for photographyCoordinate closely with the Photographer to maintain pace and quality Customer pickup Leadership Lead customer pickup preparation and executionOversee:Lot labeling and numberingWrapping and bagging of fragile or multi-piece lotsOrganizing lots by pickup scheduleProvide calm, friendly customer service during pickup windowsEnsure fast, accurate transfer of purchased lotsConfirm customers receive everything they bought before leavingCoordinate refunds or issues with the Project Manager as needed Team Leadership Lead a project team that includes a Cataloger, Photographer, and Project AssistantSet the tone for collaboration, pace, and professionalismMove team members between tasks as needed to meet deadlinesUphold company standards and core values on every projectParticipate in reviews, feedback, and corrective actions in coordination with leadership Sale Promotion & Advertising Coordination Create or approve the sale title, cover photo, and sale descriptionCommunicate standout items and unique finds to the Marketing ManagerCoordinate with the office on email timing and sale launch readiness How Your Time Will Typically Break Down 55% – Cataloging & Posting20% – pickup Prep & pickup Days20% – Process Management & Project Oversight5% – Client & Customer Communication Who You Are A natural owner; you feel responsible for outcomes, not just tasksComfortable leading and doing the workHighly organized, adaptable, and calm under pressureConfident making day-to-day decisions to keep projects movingStrong communicator with both clients and teammatesEnergized by variety; no two days look the sameAligned with Brown Button’s core values and service mindset Experience with estate sales, resale, auctions, or inventory-heavy work is a plus, but not required. Curiosity and coachability matter more than credentials. Why This Role Matters The Team Lead is the difference-maker between a good online estate sale and a great one. You are the backstop, ensuring quality, momentum, communication, and follow-through. Your leadership directly affects growth opportunities as we continue refining and scaling the online estate sale service. Why Join Brown Button? Purpose-Driven Work: Help families through major life transitions with care and clarityOwnership & Trust: You’re empowered to lead and make decisionsGrowth Opportunities: This role develops operational, leadership, and valuation skillsSupportive Culture: A positive, team-oriented environmentFull-Time Benefits:Paid time off, personal days, holidays, and birthday offDental and vision insurance401(k) with company matchParental and bereavement leave (including pet bereavement)Sabbaticals every five yearsLife insurance, disability coverage, telemedicineFinancial emergency safety net How To Apply If you’re ready to own projects, lead people, and deliver exceptional work—we’d love to meet you. The Team Lead Role (also known as an Assistant General Manager or AGM) has a range in pay based upon management and industry experience. The role pay range is $20 to $26/hr Apply today and help shape the future of Brown Button’s Online Estate Sales in Kansas City.