Junior Systems Administrator
IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control.
About the role
We are seeking a motivated Junior Systems Administrator to support the day-to-day operations of our IT infrastructure and end-user environment. This role provides an excellent opportunity for an IT professional looking to expand their systems administration skills while supporting a modern enterprise technology environment. We see this role growing into a more systems and infrastructure focused position over time with a qualified candidate.
Responsibilities
- Project work surrounding the infrastructure and service desk teams
- Server monitoring for hardware in different remote locations
- Server patching, backup, and backup replication for both physical and virtual hardware
- Service desk and infrastructure end-user ticket support
- Resolving and completing Service Desk tickets in a timely manner
- Other duties assigned by direct manager
Business travel may or may not be required, less than 25% of the time. This role is active Monday to Friday during business hours, with occasional after-hours or weekend support as needed.
Requirements
- BA or equivalent experience
- Some knowledge or experience working in a service desk role
- Must be a sole US citizen without dual citizenship
- Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications
Qualifications
- Experience with hybrid Active Directory environments
- Hands-on administration experience with Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint, etc.)
- Familiarity with ManageEngine products for systems management, monitoring, or help desk operations
- Experience managing and monitoring Veeam backups, restores, and backup health
- Knowledge of patch management and maintenance for on-premises Windows servers (SCCM, Veeam, Wasabi)
- Strong problem-solving, communication, and customer service skills
- Ability to work independently and collaboratively within an IT team
- Experience with VMWare is desirable
Pay
The US base salary for this full-time position is $56K-$70K plus bonus and benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Schedule
This will be a hybrid role (3 days onsite, 2 days remote) out of our Bedford, MA location, active Monday to Friday during business hours.