Junior Systems Administrator

Join a company where your opinion matters and your voice is heard. We are looking for a highly motivated and personable Level 1 Junior Systems Administrator to become an integral part of our supportive team in Rochester, NY.

About the role

As our Level 1 Junior Systems Administrator, you'll be the first line of defense in providing technical support to our clients. Your role is pivotal in ensuring seamless operations for our clients' IT environments. You'll troubleshoot software glitches, resolve network connectivity issues, assist with hardware/software installations, and diagnose and resolve technical issues promptly—whether in person, over the phone, or electronically. Collaborating closely with our IT team, you'll help maintain our clients' systems up-to-date and running smoothly.

This role offers opportunity for personal growth, technical development, and the chance to directly impact the company’s success. We are a fast-moving and growing business in the MSP (Managed Service Provider) industry, which is expected to grow 70% in the next three years.

CETech has been voted #1 Best Outsourced IT company and #1 Best Cybersecurity company by the RBJ from 2020–2025. We grow minimally 20% a year, train our employees, and prioritize doing IT right while having fun.

Responsibilities

• Provide first-line technical support to clients, troubleshooting software, network, and hardware issues.
• Diagnose and resolve technical issues promptly via in-person, phone, or electronic support.
• Assist with hardware and software installations.
• Collaborate with the IT team to maintain and update clients' systems.
• Use help desk ticketing systems and remote support tools to track and resolve issues.
• Deliver exceptional customer service with a focus on building relationships and providing a “Wow” experience.

Requirements

• Minimum of 2 years of experience supporting Windows in a commercial environment.
• Basic knowledge of operating systems (Windows, macOS) and common productivity software.
• Intermediate-level skills in Windows desktop OS and Apple macOS.
• Beginner to intermediate-level skills in Windows Server, networking, UTM, firewalls, and intranet/internet.
• Intermediate-level skills in Microsoft 365 and Google apps.
• Strong understanding of information technology principles and network systems.
• Proficiency in diagnosing and resolving basic hardware and software issues.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with a dedication to providing exceptional service.
• Ability to work independently and collaboratively in a fast-paced environment.
• Good troubleshooting skills and ability to self-manage and find solutions.
• Must have or pass CompTIA A+ exam within 6 months of hire.

Benefits

• Health and dental insurance.
• Life insurance.
• Vacation and holiday pay.
• 401k with company match.
• Opportunity for bonuses.

Schedule

Full-time, in-office position based in Rochester, NY.