Junior Systems Administrator

A world-leading technology solutions provider specializing in comprehensive IT infrastructure and support is looking for a proactive and skilled professional to join their team. The Role Provide top-tier end-user support for remote and local employees, addressing hardware, software, network, and access issues. Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a focus on customer service. Handle end-to-end Microsoft 365 setups, including user accounts, mailboxes, licenses, and distribution groups. Manage user permissions and access control using Microsoft Entra ID (Azure Active Directory) and/or local Active Directory. Configure and troubleshoot M365 applications like Teams, SharePoint, OneDrive, and Outlook for end-users. Assist with basic network troubleshooting, including VPN, Wi-Fi, and home internet configurations. What You'll Need 2+ years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin role. Strong experience configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings. Proficiency with Active Directory / Microsoft Entra ID user administration. Strong troubleshooting skills across Windows 10/11 and macOS environments. Ability to be physically located within a 30-minute radius of Boston, MA for occasional on-site support. What's On Offer Opportunity to work on foundational systems administration tasks with a heavy emphasis on Microsoft 365 environments. Engaging dual-focus role providing both end-user support and systems administration. Access to a dynamic and supportive team environment. Chance to enhance skills in cutting-edge IT solutions. Apply via Haystack today!