Junior IT Systems and Business Automation Specialist

Responsibilities

• Build and maintain business workflow automations using n8n, AI coding tools, and custom integrations
• Collaborate with teams across the company to identify processes that can be automated and implement solutions
• Maintain and improve existing automations including internal reporting digests, client call summarization, partner outreach campaigns, and AI-powered research workflows
• Develop custom connectors and integrations between internal systems
• Manage and resolve IT support tickets including access issues, software and hardware troubleshooting, and general user support
• Handle employee onboarding and offboarding including workstation setup, account provisioning, access controls, and device decommissioning
• Administer the M365 environment including user and group management, access controls, and security configurations
• Monitor and maintain network infrastructure using Cisco Meraki
• Maintain security policies, support progress toward SOC and ISO 27001 certifications, and respond to security questionnaires from clients and partners

Qualifications

• 1+ years of experience in IT support, systems administration, or a related role along with a hunger to learn
• Experience troubleshooting technical issues across hardware, software, and access management
• Basic knowledge of security frameworks (NIST, ISO 27001) and privacy regulations
• Strong communication and interpersonal skills; you'll work with people across every department

Preferred Qualifications

• Experience with workflow automation tools such as n8n
• Familiarity with AI coding assistants
• Knowledge of M365 administration
• Industry certifications (CompTIA A+, Net+, Sec+ or similar)
• Scripting experience in Python or JavaScript

Pay

Starting salary is $80,000, with a clear growth path to $95,000 and then $110,000 over your first two years as you take on more ownership of automation projects and security initiatives.