Junior IT Specialist

Responsibilities

• Install, configure, upgrade, and maintain desktop computers, laptops, monitors, printers, scanners, and mobile devices.
• Diagnose and resolve hardware-related issues including component failures, peripheral connectivity problems, and performance concerns.
• Perform workstation imaging, deployment, and replacement activities.
• Aid employees with technical support requests through the IT help desk system.
• Assist with setting up and supporting conference room technology and audiovisual equipment.

Manufacturing Systems Support

• Support computers, terminals, barcode scanners, label printers, and other technology used throughout the manufacturing facility.
• Aid with troubleshooting hardware issues affecting production operations.
• Collaborate with production supervisors to minimize downtime related to IT equipment.
• Maintain inventory and documentation of manufacturing technology assets.

Asset Management

• Track IT equipment inventory, warranties, and lifecycle replacements.
• Prepare and deploy hardware for new hires and employee transfers.
• Manage hardware disposal and recycling in accordance with company policies.
• Maintain accurate asset records and equipment assignments.

Infrastructure Support

• Afford assistance with basic network troubleshooting, including cabling, switches, wireless access points, and connectivity issues.
• Support user account administration within Microsoft environments.
• Perform routine system maintenance, updates, and patching under supervision.
• Afford assistance with backup verification and disaster recovery procedures.

Security & Compliance

• Follow cybersecurity best practices and company security policies.
• Afford assistance with endpoint security software deployment and monitoring.
• Report potential security incidents and vulnerabilities.
• Afford assistance with IT documentation and standard operating procedures.