Junior IT Specialist

About the role

We are seeking a motivated and detail-oriented Junior IT Specialist to join our team. This position will primarily involve supporting hotel systems, providing technical assistance at the Margaritaville Resort, Lake Conroe, and managing user accounts.

Responsibilities

• Provide desktop support to hotel staff and corporate office employees, troubleshooting hardware and software.
• Maintain corporate applications and hotel systems.
• Perform routine system checks and updates to ensure system integrity at hotel and corporate locations.
• Assist with managing accounts in Azure, performing password resets, and maintaining user access rights.
• Collaborate with the IT team to implement upgrades and new solutions across both environments.
• Travel to various hotel and corporate sites to provide on-site technical assistance and maintenance.
• Document issues and resolutions accurately in the ticketing system.
• Maintain a high level of customer service and professionalism in all interactions.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Requirements

• High school diploma or equivalent; an associate degree or technical certification in IT.
• 1+ Year of experience working within the hospitality, restaurant, retail or any other multi-site industry is a plus.
• Experience in technical support or a similar IT role.
• Familiarity with corporate IT environments, and Active Directory / Azure account management is highly desirable.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Willingness and ability to travel if needed.

Work Environment

• Primarily an indoor office environment with moderate noise levels typical of a hotel setting.
• Requires frequent walking to various areas in the hotel, as well as sitting.
• Must be able to lift and carry objects up to 10-50 lbs.
• Flexible schedule, including availability for evenings, weekends, and holidays as needed.

Pay

$25-$35 Hourly

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.