Jr Technical Analyst

Key Responsibilities

• Monitor IT systems using tools like ServiceNow, Splunk, SolarWinds, Dynatrace, and Azure to detect and assess incidents
• Identify and prioritize incidents, making rapid decisions to mitigate financial and reputational impact
• Create and refine runbooks, process documentation, and monitoring solutions to improve efficiency
• Communicate technical status, risks, and resolutions to stakeholders at all levels in clear, concise reports
• Maintain accurate incident records and update systems of record throughout the shift
• Support scheduled change calls and coordinate with change management to minimize disruptions
• Participate in shift handoff meetings, ensuring seamless transition of critical information

Qualifications

• High school diploma or GED
• Minimum 1 year experience in a NOC, SOC, or similar operational environment
• Experience using ServiceNow
• Experience using Splunk
• Experience with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools
• Ability to multitask effectively with minimal supervision
• Strong executive-level communication skills (verbal and written)
• Ability to work in high-pressure situations
• Proficiency with Microsoft Office suite
• Working understanding of ITIL processes
• Experience creating Splunk dashboards in Azure environment
• Knowledge of scripting languages such as Python or PowerShell

Benefits

• Medical
• dental
• vision
• direct primary care benefits

Pay

$33/hr W2

Schedule

WORK HOURS: 2ND SHIFT; 3:00PM-11:00PM EST, TUESDAY-SATURDAY (SUNDAY AND MONDAY ARE OFF DAYS)