Jr. I.T. Technician

Responsibilities

• Provide first level support to staff for general technology, software, and hardware needs
• Improve reference/knowledgebase documents by writing and maintaining documentation
• Follow-up with staff, provide feedback, and see problems through to resolution while escalating issues as needed
• Aid in setting up employee workstations (on-boarding, off-boarding), as necessary, and within Easy Ice protocol, software and settings
• Become familiar with various company platforms and assist with end user training
• Update computer workstation software as necessary
• Format machines and reinstall software as needed
• Repair and troubleshoot hardware such as workstations and printers
• Aid in maintaining inventory levels and tracking inventory
• Aid with various general IT tasks such as data entry, data analytics, and shipments (inbound/outbound)

Qualifications

• Must have a basic understanding of Active Directory
• Must have working knowledge of MS Office programs and Office 365
• Must have working knowledge of Microsoft Windows operating systems
• Must be familiar with basic networking
• Must be able to build a personal computer and troubleshoot hardware
• Basic understanding of help desk ticketing
• Familiar with mobile device support (Android/IOS)
• Perform well under pressure and be resourceful in obtaining information/skills that support a fast paced often crucial IT environment
• Exhibit good decision making, analytical problem solving and excellent organizational abilities
• Ability to carry out oral and written directions and work with minimal supervision
• Communicate clearly and professionally, both verbally and in writing
• Must have good people skills as a team player, willing to establish and maintain a good working relationship with other departments, co-workers and vendors
• Must be trustworthy and dependable when working with sensitive documentation and access
• Comfortably lift 50lb objects
• Must be willing to obtain a COMPTIA A+ or similar certification within 12 months

Benefits

• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Provide all Tools needed to complete the job