Jr. Customer Success Analyst (Data Focus)

About the role

WebFX is seeking an entry-level candidate for our DataTech team! Our ideal candidate has a bachelor's degree (or will soon have one!), a track-record of strong academics, and is excited about all things technology, analytics, and client consulting.

Qualifications

• Education: A Bachelor's Degree: All majors welcome!
• GPA: 3.4 or above (Upcoming grads are encouraged to apply - we interview and hire up to a year in advance!)
• Suggested Experience and Skills:
• Prior experience working, in any field (for example: a part-time job, summer job, internship, etc)
• Strong verbal and written communication skills
• Customer service experience (in any industry)
• Analytical and research skills
• Ability to translate technical information into simple terms
• Digital marketing experience (a bonus!)
• Experience in analyzing data and creating reports (a bonus!)
• Tools/Technical Skills:
• (Not required, but awesome to have!) Excel/Google Suite
• Google Analytics, Google Tag Manager, or Google Ads
• CRMs (such as Salesforce, Hubspot, Pipedrive, or similar)
• Qualities and Traits:
• You're passionate about data and technology, and love talking about them with others
• You're professional, dependable, and self-motivated
• You take pride in your work and always strive for high-quality results
• You work with urgency and enjoy getting things done
• You're proactive when it comes to solving problems
• You're a lifelong learner, and are always looking to stretch and grow your skills
• You love thinking both creatively and analytically, and love using data to make decisions

Job Responsibilities

• Consult with Clients on Technical and Analytical Solutions (About 40% of your day)
• Communicate directly with assigned clients, providing industry advice and recommendations to help them achieve their goals
• Consult with clients on their individual suite of technical tools, such as Google Analytics, Google Tag Manager, CRMs, data-tracking platforms, etc
• Work Behind the Scenes to Analyze Data and Configure Solutions (About 30% of your day)
• Make recommendations and set up data-tracking platforms and functions accordingly for clients
• Perform quality assurance for a client's technical solutions
• Communicate Internally With Other WebFX Teams (About 20% of your day)
• Consult internally with WebFX marketers and account managers on client goals and data tracking
• Work with the WebFX Martech development team to assist in creating client marketing automations and integrations
• Become an Expert on WebFX's Proprietary Data and Software Solutions (About 10% of your day)
• Develop an expert-level understanding of WebFX's software product suite
• Walk clients through our proprietary software solution, RevenueCloudFX

The Benefits

• Comprehensive, On-the-Job Training and Career Development
• Initial "career kickstart" training to learn foundational hard skills over the first few months on the job
• Ongoing advanced training sessions from industry experts as you progress further in your role
• Career Growth and Upward Progression Paths
• All our Jr-level roles represent the first step on an upward promotional path within WebFX
• Merit-based promotions are abundant for new team members who meet or exceed performance metrics
• Regular 1-on-1 check-ins with a manager to support career growth
• Potential promotional path for Jr. Customer Success Analyst: DataTech Solutions Architect Lead DataTech Solutions Architect Senior DataTech Solutions Architect
• In-person experience alongside our team of industry experts
• Compensation: $50,000-$55,000 (potentially higher based on work experience)