Jr Collections Analyst UK

Responsibilities

• Proactively manage the collection of overdue balances to support cash flow and reduce aged debt.
• Engage with customers and manage escalation activities to support timely resolution of outstanding balances.
• Support dispute resolution and account clean-up activities to ensure accurate customer account records.
• Assist with the recovery of historic receivables.
• Contribute to reducing aged debt and improving cash conversion performance.
• Prepare summaries and reports relating to aged debt and collections activity.
• Attend meetings and provide updates on collection performance, outstanding issues, and recovery activities.
• Follow up with internal teams to resolve outstanding customer queries and billing issues.
• Liaise with Contract Administration, Sales, and offshore teams to support collections and account management activities.
• Assist with billing processes, cash applications, and collections activities across other companies as required.

Qualifications

• Follow established Desktop Procedures, policies, and guidelines, ensuring compliance with operational requirements and initiating procedure updates whenever required.
• Actively identify opportunities for process improvement and contribute to the enhancement of existing procedures and controls.
• Deliver services in accordance with applicable Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Drive process efficiency through the identification of improvement opportunities and the application of industry best practices.
• Review customer contracts and respond to client queries within agreed service levels.
• Demonstrate strong attention to detail and a commitment to maintaining accurate records and documentation.
• Build effective working relationships with internal and external stakeholders to support service delivery and issue resolution.
• Prioritise workload effectively while managing multiple tasks in a fast-paced environment.
• Use business systems and reporting tools to support operational activities and provide accurate information when required.