Jr. Application Support

About the role

This is a Dealer Business Specialist position primarily responsible for application support. Candidates with only basic infrastructure, networking, or desktop support experience are not a good fit. The team currently works a hybrid schedule—4 days in the office each week. Fully remote candidates will not be considered.

This is a contract position based in East Moline, IL, with an anticipated closing date of August 31, 2026.

Responsibilities

• Support software applications or business systems, including issue analysis and resolution within defined processes.
• Work in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience.
• Communicate technical and functional information clearly to dealers, business users, and team members.
• Follow established support processes while escalating issues appropriately when needed.
• Build functional and technical knowledge over time with a demonstrated learning mindset.

Requirements

• 1+ years of experience supporting software applications or business systems.
• 1+ years of experience in a service desk, application support, or customer support environment.
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements.

Preferred Experience

• Exposure to dealership operations or dealer-facing business applications.
• Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM).
• Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365.
• Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA).
• Working knowledge of SQL for data analysis or troubleshooting.
• Awareness of API concepts and system integrations.

Skills

• Application support (primary skill).

Pay

The pay range for this position is $20.00 - $22.00 per hour. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. If eligible, benefits for this temporary role may include:

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan (pre-tax and Roth post-tax contributions available).
• Life insurance (voluntary life and AD&D for the employee and dependents).
• Short- and long-term disability.
• Health spending account (HSA).
• Transportation benefits.
• Employee assistance program.
• Time off/leave (PTO, vacation, or sick leave).

Schedule

This is a hybrid position requiring 4 days per week in the office (East Moline, IL).