Application Support

Job Description Must Have Technical/Functional Skills

Application Support

• Provide Level 2 production support for backend services and APIs that ingest IoT telemetry
• Support cloud based applications hosted on Azure and GCP
• Understand and operate within event driven architectures and message pipelines
• Perform end to end issue tracing across the stack: device → edge → cloud → application
• Troubleshoot application, batch, and data flow issues using established runbooks and SOPs
• Perform basic application debugging and validation (Java, Python, C#, or Shell)

Data & Telemetry

• Support ingestion and processing of time series and telemetry data
• Validate data accuracy, latency, completeness, and ingestion health
• Investigate data discrepancies using basic SQL and log queries
• Support databases such as Cosmos DB, MySQL, MongoDB, BigQuery, and Cassandra
• Analyze telemetry flows and downstream impacts during incidents

Monitoring & Alerting

• Monitor system health using tools such as Application Insights, Splunk, Datadog, Grafana, or equivalent
• Interpret alerts, logs, and metrics to identify and isolate issues
• Proactively identify failure patterns and recurring issues
• Support alert tuning and validation to reduce noise and improve signal quality

Incident Management

• Handle Sev 1 and Sev 2 production incidents under defined SLAs
• Perform incident triage, investigation, mitigation, and escalation to L3 where required
• Participate in incident bridges and provide timely, accurate updates
• Contribute to root cause analysis (RCA), corrective actions, and post incident reviews
• Manage incidents, changes, and problem records using ServiceNow or equivalent ITSM tools

Reliability & Operations

• Operate with a KTLO mindset—focused on uptime, stability, and operational excellence
• Understand and work against SLAs, SLOs, MTTR, and operational KPIs
• Support 24x7 production environments, including on call rotations
• Execute deployments and validations using CI/CD pipelines (GitHub, Jenkins, ArgoCD)
• Support containerized workloads using Docker and Kubernetes
• Escalate systemic or recurring issues with clear diagnostics and supporting data

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Aut& Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range-$8 0,000-$100,000 a year