Application Support

About the role

The successful candidate will be responsible for providing high-level application support, which includes monitoring batch processes, managing alerts, and resolving incidents. This role requires a professional who can effectively communicate with both technical and non-technical individuals and contribute to a multi-regional team environment.

Key Responsibilities

• Monitor multiple batch processes to completion, investigating and resolving any issues.
• Provide timely response, analysis, and resolution of issues identified through alert monitoring.
• Create and update support documentation to contribute to knowledge management.
• Manage incidents by creating clear documentation, maintaining communication, and following escalation channels.
• Provide subject matter expertise to troubleshoot and resolve application issues and user inquiries.
• Research the root cause of issues and recommend preventative actions.
• Utilize framework tools such as ITSM/Service-Now, ITRS, Dynatrace, and Splunk for updates and reporting.

Required Qualifications

• Experience: 3-5 years in an application support position with hands-on experience supporting client applications.
• Technical Skills: Strong knowledge of Autosys. Strong knowledge of UNIX and Shell scripting. Good knowledge of SQL, Oracle, Hadoop, or similar DBMS. Ability to rationalize the impact of multiple concurrent issues and prioritize work. Ability to learn quickly and independently.

Preferred Qualifications

• Experience with Enterprise Monitoring tools such as ITRS Geneos, Splunk, Dynatrace, or NEWS.
• Knowledge of the Software Development Life Cycle (SDLC).
• Working knowledge of ITIL foundations.
• Experience with documentation tools like Confluence.
• Financial industry experience.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.