Application Support
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate.
We need to parse the posting.
Content:
- Role Description Application Support The Role UST is searching for an Application Support who will work analyzing user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations.
- What You’ll Do: Involve in critical production issue troubleshooting and responsible for triaging and engaging other technical teams in recovering the application to steady state within SLA Coordinating emergency releases, resolving issues in SWAT calls, Root Cause Analysis, tracking production issue tickets in SNOW. Responsible for weekend validations, server patching, server migration coordination, presentation of weekly reports & Monthly status to Management, Asset tool development/maintenance Awareness of GBD, privacy and compliance issues. Regular interactions with the Anthem SME (subject matter experts), Database administrators, Network Administrators, Firewall administrators, IBM administrators, Application Users to ensure smooth running of the applications. Preparing instructions and validation documents for Maintenance activities to make sure all the systems are brought up properly after the maintenance This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
- What You Need: Splunk Java API analysis Apigee Microservices HTTP OAuth SSL Java SNOW (ServiceNow) Datadog AWS Incident Analysis and management experience Web services monitoring API monitoring Excellent oral and written communication skills Ability to clearly articulate thoughts and ideas both verbally and in written form Ability to communicate with various levels of leadership regarding technical strategy, direction, risks and issues Demonstrated ability to effectively triage and diagnose performance issues in a production or test system across various technology stacks/platforms
- Location & Compensation: Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below. Role Location: Hybrid- Richmond, Virginia Compensation Range: $63,000-$95,000
- Who We Are: description about UST.
- Benefits: Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico. Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance. Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
- Skills: High Availability and Disaster Recovery, Incident Management, Datadog, Change Management
We need sections: About the role (maybe from Role Description), Responsibilities (What You’ll Do), Requirements/Qualifications (What You Need), Skills (maybe separate), Benefits, Pay (Compensation Range), Schedule? Not present. No schedule info. So we omit Schedule.
We also have Location & Compensation: we can put Pay section with compensation range and location maybe as a paragraph. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay. Possibly also Qualifications but we can combine Requirements and Qualifications? The posting has "What You Need" which is requirements/qualifications. We'll make a Requirements section.
We need to preserve all substantive info, not invent or summarize away detail. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide what is list vs prose. For responsibilities, we have many items separated by commas and sentences. Could turn into list items. Similarly for requirements list.
We must not repeat job title as heading. No Job ID.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes an Equal Employment Opportunity Statement at end; we must remove that. Also "Who We Are" maybe not a standard section but we could include as About the role? Actually About the role could be the role description paragraph. The "Who We Are" is company overview; could be omitted? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the "Who We Are" paragraph as part of About the role? Might be considered substantive. But we have no specific heading for company overview; we could include it under About the role as prose. Or we could create a separate section like "About UST" but not in allowed headings list. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should fit company overview under About the role maybe.
Thus About the role section will contain: the role description paragraph + company overview paragraph.
Responsibilities: list items from What You’ll Do.
Requirements: list items from What You Need.
Skills: list items from Skills.
Benefits: list items from Benefits paragraph (maybe break into list items). Could be many items; we can make list.
Pay: paragraph with compensation range and location.
We must not include sections with filler like "commensurate with experience". Not present.
Now craft HTML.
We'll start with
About the role
then ... combine role description and company overview.
Role description: "UST is searching for an Application Support who will work analyzing user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations."
Company overview: "Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at ."
Note there is a trailing "Visit us at ." maybe missing URL; we keep as is.
Combine into one paragraph? Could be two paragraphs but we can keep as one
with sentences.
Now Responsibilities: list items.
Extract bullet points:
- Involve in critical production issue troubleshooting and responsible for triaging and engaging other technical teams in recovering the application to steady state within SLA
- Coordinating emergency releases
- Resolving issues in SWAT calls
- Root Cause Analysis
- Tracking production issue tickets in SNOW
- Responsible for weekend validations
- Server patching
- Server migration coordination
- Presentation of weekly reports & Monthly status to Management
- Asset tool development/maintenance
- Awareness of GBD, privacy and compliance issues
- Regular interactions with the Anthem SME (subject matter experts), Database administrators, Network Administrators, Firewall administrators, IBM administrators, Application Users to ensure smooth running of the applications
- Preparing instructions and validation documents for Maintenance activities to make sure all the systems are brought up properly after the maintenance
- This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
The last sentence is more generic; we could include as list item or prose. Probably include as list item.
Now Requirements: list items from What You Need.
List:
- Splunk
- Java API analysis
- Apigee
- Microservices
- HTTP
- OAuth
- SSL
- Java
- SNOW (ServiceNow)
- Datadog
- AWS
- Incident Analysis and management experience
- Web services monitoring
- API monitoring
- Excellent oral and written communication skills
- Ability to clearly articulate thoughts and ideas both verbally and in written form
- Ability to communicate with various levels of leadership regarding technical strategy, direction, risks and issues
- Demonstrated ability to effectively triage and diagnose performance issues in a production or test system across various technology stacks/platforms
We could combine some but keep as list.
Skills: list:
- High Availability and Disaster Recovery
- Incident Management
- Datadog
- Change Management
Benefits: list items from benefits paragraph.
We need to extract each benefit:
- Minimum of 10 days of paid vacation per year (for full-time regular employees)
- 6 days of paid sick leave each year (pro-rated for new hires throughout the year) (full-time regular)
- 10 paid holidays
- Eligible for paid bereavement leave and jury duty
- Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
- Eligible for medical, dental, and vision insurance (US dependents)
- Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, short- and long-term disability benefits
- Regular employees may purchase additional voluntary short-term disability benefits
- Participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines
- Benefits offerings vary in Puerto Rico
- Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
- Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching
- They and their dependents residing in the US are eligible for medical, dental, and vision insurance
- Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws
We could keep as list.
Pay: paragraph: "Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
- for any list of duties/requirements/benefits. Use
for prose. We need to decide what is list vs prose. For responsibilities, we have many items separated by commas and sentences. Could turn into list items. Similarly for requirements list. We must not repeat job title as heading. No Job ID. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes an Equal Employment Opportunity Statement at end; we must remove that. Also "Who We Are" maybe not a standard section but we could include as About the role? Actually About the role could be the role description paragraph. The "Who We Are" is company overview; could be omitted? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the "Who We Are" paragraph as part of About the role? Might be considered substantive. But we have no specific heading for company overview; we could include it under About the role as prose. Or we could create a separate section like "About UST" but not in allowed headings list. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should fit company overview under About the role maybe. Thus About the role section will contain: the role description paragraph + company overview paragraph. Responsibilities: list items from What You’ll Do. Requirements: list items from What You Need. Skills: list items from Skills. Benefits: list items from Benefits paragraph (maybe break into list items). Could be many items; we can make list. Pay: paragraph with compensation range and location. We must not include sections with filler like "commensurate with experience". Not present. Now craft HTML. We'll start with
About the role
then... combine role description and company overview. Role description: "UST is searching for an Application Support who will work analyzing user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations." Company overview: "Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at ." Note there is a trailing "Visit us at ." maybe missing URL; we keep as is. Combine into one paragraph? Could be two paragraphs but we can keep as one
with sentences. Now Responsibilities: list items. Extract bullet points: - Involve in critical production issue troubleshooting and responsible for triaging and engaging other technical teams in recovering the application to steady state within SLA - Coordinating emergency releases - Resolving issues in SWAT calls - Root Cause Analysis - Tracking production issue tickets in SNOW - Responsible for weekend validations - Server patching - Server migration coordination - Presentation of weekly reports & Monthly status to Management - Asset tool development/maintenance - Awareness of GBD, privacy and compliance issues - Regular interactions with the Anthem SME (subject matter experts), Database administrators, Network Administrators, Firewall administrators, IBM administrators, Application Users to ensure smooth running of the applications - Preparing instructions and validation documents for Maintenance activities to make sure all the systems are brought up properly after the maintenance - This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. The last sentence is more generic; we could include as list item or prose. Probably include as list item. Now Requirements: list items from What You Need. List: - Splunk - Java API analysis - Apigee - Microservices - HTTP - OAuth - SSL - Java - SNOW (ServiceNow) - Datadog - AWS - Incident Analysis and management experience - Web services monitoring - API monitoring - Excellent oral and written communication skills - Ability to clearly articulate thoughts and ideas both verbally and in written form - Ability to communicate with various levels of leadership regarding technical strategy, direction, risks and issues - Demonstrated ability to effectively triage and diagnose performance issues in a production or test system across various technology stacks/platforms We could combine some but keep as list. Skills: list: - High Availability and Disaster Recovery - Incident Management - Datadog - Change Management Benefits: list items from benefits paragraph. We need to extract each benefit: - Minimum of 10 days of paid vacation per year (for full-time regular employees) - 6 days of paid sick leave each year (pro-rated for new hires throughout the year) (full-time regular) - 10 paid holidays - Eligible for paid bereavement leave and jury duty - Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching - Eligible for medical, dental, and vision insurance (US dependents) - Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, short- and long-term disability benefits - Regular employees may purchase additional voluntary short-term disability benefits - Participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines - Benefits offerings vary in Puerto Rico - Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching - Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching - They and their dependents residing in the US are eligible for medical, dental, and vision insurance - Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) - All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws We could keep as list. Pay: paragraph: "Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.