Application Support

Role Overview

Support software systems through troubleshooting, technical assistance, installation, and user training. Maintain and update high-quality application support documentation.

Primary Responsibilities

• Gather information on application design and functionality to propose solutions.
• Respond to user inquiries about software operation; troubleshoot system and operator issues.
• Monitor routine and critical processes/workflows to spot and address problem trends proactively.
• Assist with application implementations and configuration tasks.
• Perform root-cause analysis and deliver technical fixes for production application errors.
• Execute application testing across development, QA, and production environments.
• Deploy service releases, patches, change requests, and customizations.
• Collaborate with senior associates; work is reviewed for accuracy and completeness.

Minimum Requirements

• Bachelor's degree in a related field OR High school diploma plus four (4) years of relevant experience.

Key Skills & Competencies

• Ability to explain technical issues and solutions to non-technical users.
• Strong written and verbal communication skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time
• Paid vacation time
• Paid parental leave
• Paid holidays annually

Pay

$22/hr - $29/hr

Schedule

6 months (Possibility of Extension)