Job Developer (925548)

About the role

Optimizes employment opportunities and vocational rehabilitation services available for customers, with a focus on developing transitional employment that leads to permanent hire.

Responsibilities

• Uses Active Staffing and other contacts to conduct employer outreach to identify employers able to provide transitional employment.
• Develops transitional employment agreements and submits them to supervisor for approval.
• Coordinates screening and referral of customer candidates for transitional employment.
• Builds relationships with transitional employment employers to ensure satisfaction with candidates and services.
• Prepares customers for transitional employment interviews, ensuring they understand company culture and needs.
• Conducts employer outreach to identify potential employment for vocational rehabilitation fast-track customers, including marketing on-the-job training.
• Incorporates accommodations into employer communications to maximize customer employment opportunities.
• Matches customers to jobs available in WeCARE and other systems; refers customers to jobs.
• Prepares customers for interviews by understanding company culture and needs.
• Conducts work readiness sessions in small groups or one-on-one, covering labor market information, resume preparation, job applications, and interviewing skills.
• Coordinates with job developers from other organizations, including Workforce1, to broaden employment opportunities for customers.
• Conducts customized employer outreach to accommodate specific customer needs.
• Uses daily, real-time feedback to improve performance.
• Maintains follow-up contact with employers to assess satisfaction and plan quality improvements.
• Coordinates and organizes on-site hiring events and job fairs for single and multiple employers.
• Prepares and delivers weekly and monthly reports measuring self-placement performance.

Requirements

• Bachelor’s Degree or higher in social services or a related field such as psychology, vocational rehabilitation, or occupational rehabilitation, and four years of direct customer service experience in a clinical or social service environment, or an equivalent combination of education and experience.
• Experience in programs that place customers in employment.
• Experience in a fast-paced, performance-driven team environment.
• Exceptional customer and employer service and engagement skills; training or experience in motivational interviewing techniques preferred.
• Excellent organizational skills and strong attention to detail.
• Experience with publicly-funded programs; Temporary Assistance for Needy Families experience preferable.
• Experience assessing the need for and making reasonable accommodations for customers.
• Knowledge of laws and regulatory requirements related to program responsibilities.
• Ability to use various electronic systems to carry out duties.
• Experience developing employment opportunities for individuals with medical limitations, justice-impacted backgrounds, monolingual individuals, and those who are academically challenged.
• Ability to match and place an average of 10 to 15 job seekers monthly in unsubsidized employment opportunities.
• Must have a job bank of employers covering the following sectors: Security, Transportation, Healthcare/Social Services, Administration, Hospitality, Food Service, Maintenance/Laborers, Retail/Customer Service, Education, and Technology.