Job Advert – Landside Operations Coordinator | HVN

Avports · New Haven, CT · 1 mo ago

On-siteManagementFull-time

Monitor and control traffic flow across roadways, curbsides, and parking areas
Support passenger flow, wayfinding, and overall terminal operations
Respond to incidents, emergencies, and service requests in accordance with airport procedures
Address passenger inquiries and concerns, ensuring timely resolution and a positive experience
Conduct routine inspections of landside and terminal areas for safety, cleanliness, and operational readiness
Maintain operational logs, incident reports, and communicate updates to leadership

High school diploma required; technical training or associate’s degree preferred
At least one (1) year of experience in airport operations, security, or a related field (or equivalent education)
Basic knowledge of airport environments, operations, or safety procedures
Strong customer service skills and ability to work in a high-volume, public-facing environment
Ability to remain calm and make sound decisions in dynamic or emergency situations
Strong communication, organizational, and problem-solving skills
Valid driver’s license and ability to obtain airport driving privileges

Must be at least 18 years of age
Must be authorized to work in the United States without sponsorship
Must successfully pass TSA background screening and obtain airport security clearance
Must meet FAA Part 139 training and operational requirements
Work Environment

Primarily works in a busy airport terminal and landside environment, including passenger areas, curbside, roadways, and parking facilities, with occasional access to airside locations
Regular exposure to passenger traffic, vehicle activity, varying weather conditions, and moderate noise levels, requiring continuous movement and situational awareness
This is an essential position requiring availability for shift work, including nights, weekends, holidays, and emergency response, supporting 24/7 airport operations

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