Jefe de conserjes

About the role

As a Head Concierge at Andaz Miami Beach, part of Hyatt, you will be part of a team that ensures guests choose us over others due to the quality of our staff. You will lead other employees, provide guidance, and may include training. Your responsibilities include answering questions, giving detailed instructions, and making reservations and recommendations. This role requires knowledge of hotel services, events, local attractions, and transportation options. It offers opportunities for casual conversations and fulfilling special requests.

Responsibilities

• Led by other employees, providing guidance and instructions
• Answering questions and giving detailed instructions
• Making reservations and providing recommendations
• Responding to guest needs and inquiries
• Providing information about hotel services, events, local attractions, and transportation options

Qualifications

• A genuine desire to meet the needs of others in an accelerated environment
• Excellent verbal and written communication skills
• Experience and deep understanding of concierge services