IT User Support Technician

User Support Technician

Overview:

H 2 O Innovation is seeking a User Support Technician based in Ramsey, MN to join our team. This position involves providing remote or onsite IT support, improving software, managing tickets, and contributing to the continuous improvement of the User Support department.

• Provide remote or onsite IT support to H2O Innovation users.
• Frequent travel to H2O’s offices in the United States to support, improve or implement different software’s.
• Participate in the management of tickets and user requests: define priorities and ensure follow-up.
• Contribute to the continuous improvement of the User Support department to increase the satisfaction and overall efficiency of users.
• Participate in many different projects for the IT department.
• Anticipate future needs according to the IT support department activities.
• Perform other related duties as assigned.

Benefits

• Overall remuneration including: Profit sharing bonus program
• Group Insurance plan including dental, vision & telemedicine
• 401K plan with employer's contribution
• Three (3) weeks of paid vacation per year
• Twelve (12) paid wellness days per year

Skills Required

• Technical school diploma or equivalent related to IT
• 5 years of experience in a related field
• Experience in configuring, installing and repairing IT equipment
• Knowledge in one or more of these software are considered an asset: Office 365, Windows 11, Windows Server 2019-2022, Active directory, VPN/Wi-Fi, mobile devices (cellphones and tablets)
• Excellent troubleshooting and problem-solving skills
• Be an excellent team player