IT Support Technician

About the role

We are seeking a dependable and professional IT Support Technician to assist with a large‑scale device conversion project in Montgomery, Alabama (local candidates only). This is a contract position (initial 3 months with possibility of extension, described as a six‑month contract role) supporting the transition of organizational devices from Windows 10 to Windows 11. Start date: ASAP. The role involves hands‑on support for device preparation, deployment, and end‑user assistance during the upgrade. There may be potential for permanent employment based on performance and organizational needs.

Responsibilities

• Support the migration of laptops and devices from Windows 10 to Windows 11
• Prepare and configure devices by connecting them to required systems and allowing automated upgrade processes to run
• Deliver upgraded devices to end users and assist with the transition from their old computers
• Guide users through closing out their existing device and getting started on their upgraded device
• Provide basic help desk–level technical support during the transition process
• Ensure devices are properly set up, connected, and functioning before handing them off to end users
• Maintain professionalism and clear communication when assisting staff during device transitions
• Follow project procedures and documentation to ensure smooth device conversion

Qualifications

• Basic technical aptitude and familiarity with Windows‑based laptops
• Strong reliability and ability to consistently show up on time and complete assigned tasks
• Good communication skills when working with end users
• Ability to follow technical processes and instructions during device deployment
• Comfortable handling and transporting laptops and related equipment
• Ability to work onsite in Montgomery, Alabama (local candidates only)
• Prior help desk, desktop support, or IT support experience
• Experience with device deployment, imaging, or operating system upgrades
• Healthcare industry experience is preferred but not required

Schedule

Full-Time, 40 Hours per Week. Typical Hours: Monday–Friday, 8:00 AM – 4:30 PM (occasional schedule adjustments may occur).