IT Support Technician

About the role

Manage user identities, access policies, and conditional access in Microsoft Entra ID (formerly Azure Active Directory). Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive. Assist with MDM policy enforcement via Microsoft Intune or similar platforms. Manage on-premises Active Directory users, groups, and OUs using delegated access tools (ADManager Plus / AD360). Apply Windows updates, patches, and software deployments via endpoint management platforms.

Skills

• Desktop Support
• Customer Service
• Technical Support
• Hardware
• Help Desk Support
• Active Directory
• Help Desk
• Windows 10
• Troubleshooting

Required Qualifications

• 3+ years of experience in an IT Service Desk, help desk, or desktop support role
• Hands-on experience with firewall management and configuration (FortiGate, Palo Alto, SonicWall, or similar)
• Working knowledge of managed network switches, VLANs, and wireless infrastructure troubleshooting
• Proficiency with Microsoft Azure administration – virtual machines, resource groups, subscriptions
• Experience with Microsoft Entra ID (Azure Active Directory) – user management, group policies, conditional access
• Solid understanding of Active Directory – user provisioning, group management, OU structure
• Experience with Windows 10/11 desktop support and imaging/deployment
• Ability to work independently on-site with minimal supervision in a warehouse or distribution center environment
• Strong verbal and written communication skills; able to convey technical information to non-technical users
• Valid driver’s license and reliable transportation

Preferred Qualifications

• Industry certifications: CompTIA A+, Network+, Security+; Microsoft SC-900, AZ-900, MS-900; or equivalent
• Experience with MDM platforms such as ManageEngine Mobile Device Manager Plus, SOTI MobiControl, or Microsoft Intune
• Familiarity with warehouse technology including Zebra mobile computers, handheld scanners, and voice-picking solutions (AccuSpeech, Vocollect)
• Experience supporting WMS (Warehouse Management System) client software and barcode/label printing environments
• Knowledge of FortiGate firewall policies, SD-WAN, and Aruba switch/VSX configurations
• Exposure to structured cabling, rack and stack, and patch panel management
• Experience with ITSM ticketing platforms (ServiceNow, Freshservice, Zoho Service Desk cloud, or similar)
• Familiarity with ManageEngine AD360 or ADManager Plus for delegated AD administration

Pay

The pay range for this position is $20.00 – $28.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite position in Las Vegas, NV.