IT Training & Development Specialist

The Opportunity

We're expanding our Digital Transformation Practice and looking for an experienced IT Training & Development Specialist who is passionate about helping organizations successfully adopt new technology. This role goes far beyond delivering training—it focuses on designing learning strategies that improve adoption, increase user confidence, and help public sector organizations realize the full value of their technology investments.

You'll partner with organizational change leaders, project teams, functional consultants, and client stakeholders to develop engaging learning experiences that support complex ERP implementations, business process transformation, and long-term organizational success.

This is a highly collaborative consulting role where you'll influence user adoption from project kickoff through post-go-live while helping shape Meridian's growing Digital Transformation practice.

Why Meridian — And Why Now

There are plenty of consulting firms that deliver technology projects. Here's what's different about Meridian.

• Training is viewed as a strategic investment—not a project deliverable.

• We believe successful implementations happen when people are confident using the system—not simply because technology was deployed. Our training professionals help clients embrace change, improve adoption, and achieve measurable business outcomes.

• Your work will have meaningful impact.

• Our clients include state and local governments, K-12 school districts, higher education institutions, federal agencies, and nonprofit organizations whose missions directly impact communities. The work you do helps employees better serve citizens, students, and constituents.

• You'll help build something.

• Meridian is a 20+ year consulting firm experiencing rapid growth. You'll have opportunities to contribute ideas, improve methodologies, develop reusable assets, and help shape the future of our Digital Transformation practice.

• The culture is human.

Responsibilities

• Training Strategy & Learning Design

• Assess organizational training needs across multiple stakeholder groups and user populations

• Design role-based learning strategies aligned with project objectives and organizational goals

• Develop comprehensive training curricula for ERP implementations

• Translate complex business processes and system functionality into engaging, user-friendly learning experiences

• Ensure training materials support long-term knowledge retention and organizational adoption

• Content Development

• Create instructor-led training materials, participant guides, facilitator guides, quick reference guides, job aids, videos, and eLearning content

• Develop blended learning solutions using a variety of instructional methodologies and technologies

• Maintain training content repositories and ensure materials remain current throughout the project lifecycle

• Continuously improve training assets based on user feedback, lessons learned, and evolving business requirements

• Training Delivery & User Enablement

• Deliver engaging instructor-led and virtual training sessions for users at all organizational levels

• Prepare client teams for User Acceptance Testing (UAT), cutover, and go-live activities

• Provide coaching and support to super users, trainers, and business champions

• Facilitate workshops that build user confidence and encourage system adoption

• Organizational Change & Adoption

• Partner with Organizational Change Management consultants to align learning activities with overall change strategies

• Develop training deployment plans that support successful organizational adoption

• Measure training effectiveness through assessments, surveys, participation metrics, and adoption indicators

• Recommend improvements to increase user engagement and long-term system utilization

• Client Engagement & Consulting

• Serve as a trusted advisor to client stakeholders throughout the implementation lifecycle

• Communicate effectively with executives, business leaders, project teams, and end users

• Manage multiple client engagements while maintaining quality, consistency, and delivery timelines

• Contribute to internal knowledge sharing, methodology development, and continuous improvement initiatives

Minimum Qualifications

• 3–7+ years of experience designing and delivering enterprise software training programs

• Experience supporting ERP implementations such as Workday, SAP, Oracle, or similar enterprise platforms

• Experience delivering training for public sector organizations including state or local government, K-12, higher education, or federal agencies

• Strong instructional design experience developing instructor-led, virtual, and blended learning solutions

• Experience creating eLearning content, job aids, reference guides, and other user enablement materials

• Proficiency with modern instructional authoring tools and Microsoft Office applications

• Familiarity with Organizational Change Management principles and user adoption strategies

• Excellent presentation, facilitation, and stakeholder communication skills

• Ability to manage multiple priorities across concurrent client engagements

• Willingness to travel up to 35% for client engagements

• Bachelor's degree in Instructional Design, Education, Information Technology, Communications, or a related field (or equivalent professional experience)

Preferred Qualifications

• Workday training development and delivery experience

• Experience supporting Workday or SAP implementations in public sector environments

• Certification in Instructional Design, Learning & Development, Adult Learning, or related discipline

• Experience developing digital learning content using modern authoring platforms

• Experience measuring learning effectiveness through training analytics and adoption metrics

• Bilingual language capabilities

Pay Transparency

Compensation for roles at Meridian varies depending on a wide array of factors including, but not limited to, the specific practice, role, skillset, and level of experience. As required by law, Meridian provides a reasonable range of compensation for roles that may be hired.

Base Salary Range is $95,000 to $120,000 plus bonus is available for this specific role.

Why You’ll Love Working at Meridian

• A collaborative, people-first culture rooted in empathy, respect, and shared purpose

• Generous time off and flexible remote environment that supports resilience and balance

• 401(k) with company match that immediately vests

• Comprehensive benefits including medical/dental/vision, caregiver/adoption support, financial coaching, EAP

• Company-paid life insurance

• Continuous learning and growth opportunities that fuel innovation and career development