Training & Development Specialist

Responsibilities

• Deliver regular onboarding training to new starter cohorts
• Facilitate and deliver training sessions, develop appropriate objectives and ensure customer satisfaction
• Work with the content team to ensure training materials are up to date
• Transform knowledge base content into training materials
• Monitor all customer issues and provide training to resolve them
• Cook with operations teams and provide optimal levels of customer services and recommend best practices
• Deliver train the trainer courses with the team
• Deliver training in face-to-face and virtual environments
• Create learning plans and learning content

Requirements

• Minimum of 3 years experience in customer services
• 5 years in a trainer position
• Previous experience within a call center environment
• Experience delivering training in both a face-to-face and virtual environment
• Strong understanding of adult learning principles and theories
• Engaging & fun delivery/facilitator style that inspires others to learn
• Excellent organization and prioritization skills
• Excited and motivated by change, multi-tasking, and working within a fast-paced environment
• Strong communicator, able to influence at all levels
• Keen to succeed and passionate about people development
• Attention to detail
• Fluency in English
• Willing to travel up to 50% (domestic and internationally)

Qualifications

• Expert in building and delivering detailed and comprehensive training documentation
• Ability to address areas of underperformance with a structured plan
• Casino and/or igaming knowledge

Benefits

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• Roster of Uniques

Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer).