Training & Development Specialist

Responsibilities

• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Facilitate virtual classroom sessions across multiple time zones (EST, CST, and MST).
• Evaluate learner progress through academic assessments, hands on practice, and on-the-job training.
• Collaborate with an Instructional Designer to assess, update, and revise training materials.
• Assist with the development and revision of training materials.
• Teach multiple curricula across a variety of business units.
• Review and analyze records for training programs, including, but not limited to, course evaluations and learner participation, data and trends to recommend program changes.
• Prepare for upcoming classes by reviewing the course material, creating the class records in the Learning Management System (LMS), coordinating with Talent Acquisition (TA) and Human Resources (HR), and welcoming the learners.
• Develop and maintain constructive working relationships with stakeholders, such as Human Resources partners, frontline leaders, and subject-matter experts.
• Keep records for each class of attendance, academics, and significant observations.
• Effectively communicate classroom performance of learners to the appropriate stakeholders.
• Assist with maintaining the knowledge base by updating resources, flagging inaccuracies, and answering questions.
• Provide training support for business initiatives by providing train-the-trainer sessions and coaching agents.
• May serve as a mentor for other trainers, providing developmental feedback through observations and peer learning.
• May certify other trainers to facilitate curricula through observation and assessment, using provided materials.
• May assume other duties as applied.

Qualifications

• Knowledge of training strategies and principles, including adult learning theory, teaching and instruction for individuals and groups, and the measurement of training effects.
• Classroom management skills including organization, time management, recognizing learner accomplishments, and correcting inappropriate behavior.
• Emotional intelligence: The ability to perceive the emotional state of individuals and groups; the ability to modify one’s own verbal and non-verbal mannerisms to engage and build trust.
• Proficiency with virtual classroom software such as Zoom, Microsoft applications such as SharePoint, Word, Excel, PowerPoint, Outlook, and Teams.
• Professional written communication skills. The ability to communicate with both senior business leaders and associates.
• Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Minimum Education, Licensure and Professional Certification requirements: Bachelor’s degree required.
• Minimum Experience required: 2+ years of relevant experience.
• Other/State Specific: This role pays between $59,700 to $70,000 annually, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.