IT Trainer Or Content Developer

About the role

The client is seeking an experienced IT Trainer & Content Developer to deliver end-user training on custom and Commercial-Off-The-Shelf (COTS) applications across desktop, web, and mobile platforms. This role involves developing high-quality instructional materials, hosting remote and on-premise training sessions (including periodic travel to District 1—Gainesville and District 2—Tennille, GA), administering courses via Oracle/Workday LMS, and engaging directly with Client business units.

Responsibilities

• Training Delivery: Conduct live virtual classes via MS Teams, on-premise classroom training, and webinars on custom client applications and COTS software for adult learners.
• Content Development: Design, build, and maintain training content including PowerPoint presentations, Quick Reference Guides (QRGs), User Manuals, Trainer Guides, Storyboards, Videos, and Computer-Based Training (CBT).
• LMS Administration: Publish course offerings, manage user enrollments, proctor testing, assign grades/scoring, award certifications, and process post-training surveys.
• Stakeholder Engagement: Collaborate across business units and IT teams to identify training needs, boost course enrollment, and address technical gaps.
• Travel & Onsite Coordination: Travel several times a month to client District and Area Office locations (reimbursable per SAO policy) to set up training labs and deliver classes.

Requirements

• Education: BA/BS in Communications, Teaching, IT, or related field (OR Associate’s Degree + 2 yrs IT experience OR IT Certifications + 4 yrs IT experience).
• 4+ Years: Hands-on work experience in IT technical training, software applications, technology, or end-user support.
• 5+ Years: Advanced experience with Microsoft Office and Office 365 applications.
• 5+ Years: Excellent verbal and written English communication, presentation, and classroom instruction skills.
• 1+ Years: Ability and willingness to travel within the State of Georgia for scheduled in-person training.

Skills

• 4+ Years: Developing role-based end-user training content for IT software/systems.
• 2+ Years: Instructional design, visual design, storyboarding, scriptwriting for audio/video.
• 2+ Years: Hands-on experience with Articulate 360 / Storyline, Adobe Captivate, and TechSmith Camtasia.
• 1+ Years: Microsoft Teams for virtual learning delivery.
• 1+ Years: Training record maintenance within an LMS (Oracle LMS, Cornerstone, or Workday LMS preferred).
• Nice to have: Familiarity with ServiceNow.

Pay

Target Pay Rate: $30.10/hr

Schedule

Position Type: Contract (40 hrs/week, 8:00 AM Start Time). Work Model: Hybrid (Local Atlanta/GA candidates strongly preferred; Day 1 Onsite required).