IT Trainer/Content Developer

Worksite: Atlanta, GA 30334

Duration: 08 Months

Note: Local and W2 candidates only.

Responsibilities

• Adheres to the priorities, procedures, objectives, and guidance of the Team Leader and IT management.
• Keeps the Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns.
• Proactively communicates and takes steps with the Team Leader and IT management to mitigate any issues/risks.
• Learns and maintains knowledge of IT applications to a level sufficient to effectively teach and guide learners in their use and operation.
• Maintains, coordinates, and communicates training schedules and course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training, on‑site classroom sessions, and webinars/user‑group sessions.
• Establishes effective relationships throughout the organization—including IT, Human Resources, and business units/customers/stakeholders—to identify and address gaps in user training and to solicit class enrollment.
• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
• Delivers online training using Microsoft Teams and on‑premise training in conference rooms or computer labs.
• Provides an engaging, interactive, and positive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrollments, tracks course attendance/completions, assigns appropriate scores/grades within the LMS, and sends out surveys.
• Ensures correct recordkeeping within the LMS, timekeeping/work‑activity reporting, and performance‑indicator reporting.
• Ensures travel expenses, taxes, and forms are correct on billing statements; submits expense reports through appropriate systems within expected timeframes and complies with travel policies.
• Reviews and updates training materials and documentation; produces effective training content suitable to the course audience and publishes course materials as needed.
• Participates in IT projects and provides user‑training support for product user‑acceptance testing, initial rollouts, and ongoing production operation.
• Adapts and responds in a dynamic, fast‑paced, customer‑focused IT environment.

Requirements

• BA/BS in communications, teaching, IT, or a similar field; or an Associate Degree with 2 years of IT experience; or IT certifications with 4 years of IT experience (5 years total education/experience).
• 4 years of work experience in IT technical training or with computers, technology, IT applications/systems, and/or end‑user client support.
• 4 years of excellent verbal and written English communication, presentation, and teaching skills.
• 5 years of ability and flexibility to travel within the State of Georgia to provide scheduled in‑person training classes.
• 1 year of experience developing role‑based end‑user training content for IT applications/systems.
• Proficiency with Microsoft Office and Office 365 applications.

Desired Skills

• 4 years of experience in instructional design, visual design, storyboarding, writing instructional text, and creating audio/video scripts.
• 2 years of experience with Adobe Captivate.
• 2 years of experience with TechSmith Camtasia.
• 2 years of experience with Articulate 360/Storyline.
• 2 years of experience with Microsoft Teams.
• 1 year of experience maintaining training records within an LMS.
• 1 year of experience with Oracle LMS or Cornerstone LMS.
• Familiarity with ServiceNow.