IT Technician II in Gainesville, FL

About the role

The Collier Companies is seeking an IT Help Desk Technician to join our team. This is an on-site role, reporting from one of The Collier Companies' Home Office in Gainesville, which offers beautiful natural areas, a temperate climate, and tremendous educational, cultural, and commercial opportunities. The ideal candidate will possess strong experience supporting Microsoft 365, Azure, endpoint management technologies, and mixed operating system environments.

Responsibilities

• Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware
• Troubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)
• Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment
• Manage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune
• Utilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution details
• Support user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control
• Aid in endpoint security remediation, patch management, software deployment, and vulnerability mitigation
• Collaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives
• Maintain technical documentation, knowledge base articles, and standard operating procedures
• Monitor ticket queues and ensure service level expectations are consistently achieved
• Participate in system upgrades, deployments, migrations, and IT improvement initiatives

Requirements

• Minimum 3+ years of professional IT support experience in a corporate or enterprise environment
• Minimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments
• Strong technical knowledge of: Windows 10 and Windows 11 administration and troubleshooting, Microsoft Intune / Endpoint Manager, Azure Active Directory (Entra ID), Microsoft 365 administration and support, Desktop imaging, software deployment, and endpoint configuration
• Experience supporting macOS devices in a business environment
• Experience utilizing Zendesk or similar ITSM/ticketing platforms
• Understanding of Active Directory, group policy, account administration, and endpoint security best practices
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting
• Strong analytical, troubleshooting, and problem-solving abilities
• Excellent written and verbal communication skills
• Demonstrated commitment to delivering exceptional customer service and end-user support

Qualifications

• Experience with endpoint protection and vulnerability management solutions
• Familiarity with scripting or automation tools such as PowerShell is a plus
• Experience working within structured ITIL or service management environments
• Highly Desired Certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified, Azure Fundamentals or Azure Administrator Associate
• Desired Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+

Skills

• Customer-focused mindset with strong interpersonal skills
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to manage multiple priorities and escalations effectively
• Strong attention to detail and commitment to operational excellence

Benefits

Perks – The Good Stuff
The Collier Companies 401k match is 100% of your contribution up to 10% of your gross income.
Up to 24 days off during your first year with an annual increase!
Stylish TCC logo attire provided.
Comprehensive medical, dental & vision insurance.
Group & supplemental life insurance policy options.
Healthcare reimbursement account & legal services insurance.
Career growth opportunities.
Industry education opportunities.