IT Technician II

About the role

ECC Elgin Community College serves over 9,000 students across various educational levels, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we value a welcoming campus where everyone feels valued. The work of each ECC employee is integral to our mission, and we foster a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Responsibilities

• Provide technical computer support for classroom and lab environments.
• Recommend, test, and maintain software for varying hardware configurations.
• Assist with hardware and software integration, adapting as needed to support all programs.
• Assign projects and tasks, including initial planning, deployment, and verification phases.
• Research and test new technologies, services, and software.
• Deploy computers and devices to all ECC environments.
• Install, configure, and maintain operating systems and software.
• Develop and implement desktop standards.
• Respond promptly to escalated helpdesk requests by troubleshooting and completing repairs.
• Document responses and solutions in the helpdesk system.
• Consult, demonstrate, and instruct end-users with the use of college-owned technology.
• Coordinate the implementation of solutions to end-users' technical needs.
• Mentor and provide support to co-workers as necessary.
• Assist with inventory processes.
• Deliver, set up, and test equipment for special events.
• Maintain confidentiality of privileged information and adhere to applicable privacy laws.
• Maintain an understanding of the work of colleagues to provide back-up and support during times of short staffing or increased workload.

Requirements

• Associates degree in computer science and four years of experience integrating, troubleshooting, and repairing all manner of Windows and Apple-based hardware and software; or equivalent combination of education, training, and experience.
• Considerable knowledge of computer hardware, software, and network best practices.
• Considerable knowledge of A/V systems, automation, and control systems used in presentations.
• Considerable skill integrating and administering hardware/software using various systems management platforms such as Microsoft SCCM, Jamf Pro, and Google Admin Console.
• Good knowledge of programming concepts necessary for system automation using various scripting languages.
• Considerable skill in organizing work to meet established deadlines while maintaining attention to detail.
• Considerable skill in providing exemplary customer service.
• Considerable skill in verbal and written communications.
• Working skill in professional interactions to be applied to a variety of individuals with differing education, ethnic, and socio-economic backgrounds.

Qualifications

• Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Skills

• Associates degree in computer science and four years of experience integrating, troubleshooting, and repairing all manner of Windows and Apple-based hardware and software; or equivalent combination of education, training, and experience.
• Considerable knowledge of computer hardware, software, and network best practices.
• Considerable knowledge of A/V systems, automation, and control systems used in presentations.
• Considerable skill integrating and administering hardware/software using various systems management platforms such as Microsoft SCCM, Jamf Pro, and Google Admin Console.
• Good knowledge of programming concepts necessary for system automation using various scripting languages.
• Considerable skill in organizing work to meet established deadlines while maintaining attention to detail.
• Considerable skill in providing exemplary customer service.
• Considerable skill in verbal and written communications.
• Working skill in professional interactions to be applied to a variety of individuals with differing education, ethnic, and socio-economic backgrounds.

Benefits

• Medical, Dental, Vision Insurance
• Life and Long-Term Disability Insurance
• Flexible Spending Account (FSA, DCA, Commuter)
• Retirement Plans (Pension, 457b, 403b)
• Time Off with Pay
• Professional Development/Expense
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Sick Banks
• FLSA Status: Non-Exempt
• Grant Funded: No

Pay

This is a Full-Time Support Staff position at grade 213, with an annual salary range of $57,800 to $77,067. The salary offer will be based on education and experience, in alignment with the College’s compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.

Schedule

Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.