IT Technician II

Classified position, 12-month schedule. Salary follows the CHCCS classified pay scale (Grade 106). Reports to the Executive Director of Technology.

About the role

The IT Technician II provides on-site technical support for schools in accordance with district standards and at the direction of the central IT department.

Responsibilities

• Install, configure, and troubleshoot district-owned client computers, peripherals, and related network/interface connectivity, including but not limited to: laptops, desktops, tablets, thin clients, phones, virtual computers, printers (network/serial connected), document cameras, scanners, and monitors.
• Install, configure, and troubleshoot room presentation equipment and related network/interface connectivity, including but not limited to: interactive whiteboards/displays, digital signage, projectors, TVs, and audio systems.
• Basic installation of rack-mounted IT infrastructure equipment.
• Answer telephone calls, provide immediate technical assistance when possible, refer calls to appropriate personnel, or create work order requests for additional on-site support.
• Follow established procedures for processing IT support requests, document in-progress and completed work, and close support tickets within established Service Level Agreements (SLAs).
• Utilize department vans to pick up and deliver computer equipment to sites as needed.
• Support special programs and meetings, including special equipment pick-up, delivery, and setup.
• Assist in the selection process for IT-supported equipment.
• Process surplus equipment at assigned locations.
• Perform related duties as assigned by supervisor.
• Maintain compliance with all company policies and procedures.

Requirements

• High School diploma.
• Valid NC driver’s license.
• Minimum two years of experience and/or equivalent training working with:
  • Operating Systems: Windows, macOS, ChromeOS, iOS, iPadOS, Android.
  • Computer Hardware: PC Compatible/Apple Computers, Tablet hardware.
  • Common user software: Microsoft Office, Google Workspace Apps, ERP software.
  • Peripheral/AV Hardware: Document/Web cameras, Printers, Projectors, room audio systems.
• Minimum one year of experience and/or equivalent training operating computers and software in a networked environment.

Preferred Qualifications

• College degree or graduation from a technical school (2-year minimum).
• Strong knowledge of core technologies including but not limited to: Active Directory (AD), Azure, Exchange, WAN/LAN/Wi-Fi, VOIP, Core Networking, Cloud Services, UDM technologies.
• Experience with the following brands and systems: SMART Technologies, Mimio, Vivi, Airtame, Epson, Lightspeed, BEAM, Lenovo, Filewave, Meraki, Sherpadesk, and Cisco.
• Educational environment experience.
• ITIL training.
• Solid understanding of basic troubleshooting of device connectivity and physical wiring.

Physical Requirements

• Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing, and repetitive motion.
• Ability to lift a minimum of 20 pounds.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.