IT Technician II

About the role

Ensure systems run efficiently and securely, requiring strong problem-solving skills and technical expertise.

Responsibilities

• Aid IT Technician I in completing work related tasks as needed.
• Install and maintain Cliff Castle Casino Information Technologies equipment systems.
• Work with outside vendors for system-related products and equipment.
• Schedule cleaning of Information Technologies printers and testing of Information Technologies computers systems.
• Maintain records of all Information Technologies Access Changes and Equipment installations performed.
• Support and service Cliff Castle Casino’s IT infrastructure systems’ needs.
• Provide timely MIS service to Cliff Castle Casino's End Users.
• Build and install computers and servers as needed.
• Pull and install data/audio/video lines as needed.
• Perform other duties as assigned.

Qualifications

• Required Education: High School Diploma
• Preferred Education: 2-Year Degree
• Work Experience: Three (3) years as an IT Technician
• Knowledge, Skills, and Abilities:
  • Excellent communication (written and verbal) skills
  • Organizational and planning skills
  • Effective in a fast-paced, high-stress environment
  • Ability to diagnose basic electronic problems in equipment such as: computers, monitors, data lines, sound systems, phones, and printers
• Professional Licenses & Certifications:
  • Certification in CompTIA Network+ and A+
• Age: Must be 18+ years old
• Availability: Available for all shifts, including weekends and holidays
• Eligibility: Eligible to work in the U.S., pass a drug test and background check for an AZ Gaming License
• Cliff Castle Casino Hotel Policies and Procedures: Adhere to all policies and procedures
• Guest Service: Commitment to providing exceptional guest service through a welcoming, friendly, and professional environment