IT Technician 1

Essential Functions

• Help desk support
• Hardware support
• Maintain accurate inventory of equipment/licensing
• Install software applications and provide training as needed
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, applications
• Affords assistance with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, printers, phone and software within established standards and guidelines
• Handles any troubleshooting and technical support issues which may arise
• Performs duties in a safe manner including assembly of IT equipment
• Travel up to 25% domestically to work sites

Other Responsibilities

• Perform other duties and projects as assigned by management
• When assigned as an IT Technician 2: Up to 25% of time assisting pathway team
• When assigned as an IT Technician 3: Up to 50% of time assisting pathway team

Education, Experience, and Skills Required

• Experience in a related field preferred
• IT Technician 2: Minimum 2 years’ experience in a related field or a combination of work experience and education
• IT Technician 3: Minimum 4 years’ experience in a related field or a combination of work experience and education
• Ability to multitask, prioritize and manage time efficiently
• Ability to analyze problems and strategize for better solutions
• Ability to demonstrate patience and understanding, ensure customer satisfaction
• Must have attention to detail
• Requires working knowledge of fundamental operations of relevant software, hardware and other equipment (MS Windows, MS Office)
• Ability to train users on software applications
• Familiarity with typical desktop computer operating systems (Windows 7, 8, 10 and Android) used by business end users
• Must be able to communicate with other employees and read and write at a level that will enable to perform the work in a safe and efficient manner
• Must be able to use and acquire knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation. Must be proficient in MS Word, Excel, Power Point and use of the Internet
• Must possess at any time a valid driver’s license with a driving record acceptable to ORMAT’s auto insurance carrier
• Must be able to operate a vehicle in a safe manner.

Physical Requirements

• The ability to travel for long distances by car and air
• The ability to lift up to 50 lbs.
• The ability to work at a computer and computer monitor and use repetitive motion for long periods of time.
• The job requires sitting and/or standing for long periods of time with moderate bending, stooping, and kneeling.