IT Technical Delivery Coordinator

About the role

This position requires travel; therefore, may be exposed to road and weather hazards. Expect to work onsite at an Advocate Health Facility (as needed).

Responsibilities

• Cultivating effective relationships with customers, partners, and teammates using clear and timely communications.
• Facilitating conversations to understand business needs and establishing positive working relationships.
• Managing client expectations, assisting with budgeting, deployment resource planning, and deployment timeline estimation.
• Proposing solutions that comply with IT policies and standards, initiating non-standard request approval processes, and collaborating with Solution Architects.
• Converting business requirements into IT standards aligned with the existing Enterprise Technology portfolio.
• Coordinating meetings within IT and operational leadership to develop and manage budgets following the basic contracting terms/structure for technology purchases and support.
• Developing and executing action plans based on project planning principles and requirements, including the documentation of phases and status reports.
• Taking ownership of tasks and overseeing the complete deployment process for all hardware and software procurement, delivery, and implementation.
• Monitoring, managing, and ensuring timely resolution of all deployment issues.
• Create process maps and provide content expertise for decision support documents, such as workflow diagrams, etc.
• Documenting process improvement ideas and facilitating discussions among teammates.
• Developing user training materials or procedures for End User device use cases.
• Aiding in the management of programs and portfolios.
• Acting as a professional and positive representative of Advocate Health, fostering and exhibiting collaborative behavior with the team and others.

Requirements

• Licensure, Registration, And/or Certification Required: None
• Education Required: Bachelor's Degree (or equivalent experience) in Information Technology or related field
• Experience Required: Typically requires at least 3 years of experience in a technical field services role, and/or experience managing field-based project implementations.

Qualifications

• Excellent communication skills, with the ability to clearly communicate vision, mission, and goals to both business and IT audiences.
• Ability to work independently, or within a team environment.
• Strong organizational and analytical skills.
• Demonstrated experience managing multiple concurrent technical projects.
• Commitment to customer service.
• Ability to perform job functions in a geographically dispersed area, meeting user needs and partnering with team members at multiple remote locations.
• Ability to work with a minimal amount of supervision.

Skills & Abilities

• Physical Requirements And Working Conditions: This position requires travel; therefore, may be exposed to road and weather hazards. Expect to work onsite at an Advocate Health Facility (as needed).
• Operates all equipment necessary to perform the job.
• Potential for occasional exposure to patient care areas, therefore, must wear protective clothing as necessary.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Pay

$35.50 - $53.25

Schedule

Monday - Friday 8am - 5pm