IT Technical Delivery Coordinator

About the role

This position requires travel; therefore, may be exposed to road and weather hazards. Expect to work onsite at an Advocate Health Facility (as needed).

Responsibilities

• Cultivating effective relationships with customers, partners, and teammates using clear and timely communications.
• Facilitating conversations to understand business needs and establishing positive working relationships.
• Managing client expectations, assisting with budgeting, deployment resource planning, and deployment timeline estimation.
• Proposing solutions that comply with IT policies and standards.
• Converting business requirements into IT standards aligned with the existing Enterprise Technology portfolio.
• Coordinating meetings within IT and operational leadership to develop and manage budgets following the basic contracting terms/structure for technology purchases and support.
• Developing and executing action plans based on project planning principles and requirements, including the documentation of phases and status reports.
• Taking ownership of tasks and overseeing the complete deployment process for all hardware and software procurement, delivery, and implementation.
• Monitoring, managing, and ensuring timely resolution of all deployment issues.
• Create process maps and provide content expertise for decision support documents, such as workflow diagrams, etc.
• Document process improvement ideas and facilitate discussion among teammates.
• Aid in the management of programs and portfolios.
• Act as a professional and positive representative of Advocate Health, fostering and exhibiting collaborative behavior with the team and others.

Requirements

• Licensure, Registration, And/or Certification Required: None
• Education Required: Bachelor's Degree (or equivalent experience) in Information Technology or related field
• Experience Required: Typically requires at least 3 years of experience in a technical field services role, and/or experience managing field-based project implementations.

Qualifications

• Excellent communication skills, with the ability to clearly communicate vision, mission, and goals to both business and IT audiences.
• Ability to work independently, or within a team environment.
• Strong organizational and analytical skills.
• Demonstrated experience managing multiple concurrent technical projects.
• Commitment to customer service.
• Ability to perform job functions in a geographically dispersed area, meeting user needs and partnering with team members at multiple remote locations.
• Ability to work with a minimal amount of supervision.

Skills

• Physical Requirements And Working Conditions: Operates all equipment necessary to perform the job. Potential for occasional exposure to patient care areas, therefore, must wear protective clothing as necessary.

Benefits

Major Benefits include:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Pay

$35.50 - $53.25 per hour

Schedule

Monday - Friday 8am - 5pm