IT Service Delivery Coordinator

Scope Of Work/Key Responsibilities

• Maintain exceptional customer service posture at ALL TIMES.
• Serve as primary manager of iiQ for IT Service Delivery and Student Experience Team
• Primary IiQ Management And Training Responsibilities:
• Manage and administer iiQ system for IT Service Delivery and Student Experience Team
• Provide comprehensive iiQ training for all Field Technicians and Lead Field Technicians
• Handle iiQ ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology
• Affix to district technology including 38,000 student devices, staff laptops, hotspots, and other technology assets across the school district
• Monitor IT Service Delivery and Student Experience Tableau dashboards
• Maintain accurate technology asset assignments and data integrity in iiQ system for student devices, staff laptops, hotspots, and other district technology
• Work with data information group to establish Tableau dashboards for IT Service Delivery, IT Service Desk, and IT Asset Management
• Manage special projects for IT Service Delivery and Student Experience Group involving Field Technicians, IT Management, and other IT divisions
• Help ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management
• Record and submit checklists or other documentation as required for upward reporting and accountability.
• Provide administrative support including calendar management, scheduling meetings, coordinating events, and managing correspondence for IT Service Delivery and Student Experience leadership
• Prepare and organize documentation, reports, presentations, and meeting materials for the IT Service Delivery and Student Experience team