DirectJobHub
Jobs · Minnesota

IT Technical Account Manager (Minnesota/Wisconsin)

I.T. Right, Inc - A VC3 Company · Duluth, MN · 2 mo ago
$60k–$70k/yrFull-time

Candidates must be based in or near Minnesota or Wisconsin to be eligible for this role.

About VC3

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting. With more than 25 years of experience, we provide a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. We pride ourselves on making IT personal, making IT easy, and getting IT right. Our team is committed to raising the bar, living by four core values: Go Beyond | Own It | Be Curious | Serve as One.

Impact

You will engage with clients, connecting with key decision-makers for long-term technology planning. By meeting customers regularly, you will bring forward insights, challenges, and opportunities to align technology with their evolving goals. Your consultative approach and market analysis will help shape clients’ technology roadmaps, supporting client satisfaction and maintaining VC3’s position as a market leader in managed IT services.

Responsibilities

  • Client Relationship Responsibility:
    • Maintain relationships with decision-making contacts at assigned clients.
    • Develop an understanding of each client’s business goals, needs, challenges, interests, and compliance or regulatory requirements related to technology use.
    • Act as a trusted advisor and consultant regarding technology solutions that align with clients’ business needs and support technology investments that advance both VC3 and the client.
    • Lead the contract renewal process and identify opportunities to grow service scope with clients.
    • Explain risks and liabilities related to clients’ technology state and decisions; document client decisions to manage VC3 risk and liability.
    • Respond to client communications within scope or connect clients with appropriate resources in a timely manner, advising on expected timelines or future meetings.
  • Client Meeting Responsibility:
    • Schedule and prepare client-facing meetings based on a cadence set by VC3 to drive alignment to standards, report on roadmap progress, outline next steps, and obtain client approval.
    • Understand and provide the business need and outcome aspects required for internal processes to scope, estimate, and present solutions.
    • Help clients understand where further alignment to VC3 solutions improves their business outcomes.
  • Client Quarterly Call Responsibility:
    • Schedule and lead quarterly client calls to ensure alignment with standards, review progress and roadmap, define next steps, and obtain approval on outstanding items.
    • Ensure all assigned clients receive these calls during quarters without a Strategy Meeting.
  • Technology Awareness Responsibility:
    • Understand VC3 technology solutions and standards, client adherence or needs, and use internal platforms to drive ongoing alignment.
    • Identify areas where new technology solutions are needed by clients or capture needs identified by other internal teams.

Requirements

  • 5+ years of solid business experience (Technical Account Manager experience preferred).
  • 2+ years working in an IT industry or technical experience; Managed Services Provider experience preferred.
  • Bachelor’s degree or equivalent experience.
  • Degrees, certifications, or designations in relevant technology or business education (e.g., ITIL, Microsoft MCP, business management degree with an IT focus, ITCP) are an asset.
  • Proven ability in relationship building, data analysis, consultative selling, and collaboration.
  • Experience with municipal clients/leaders is a strong asset.
  • Alignment with VC3’s core values: Go Beyond, Own It, Be Curious, Serve as One.

Benefits

  • Flexibility: Remote-first with hybrid options; company-paid time off to support work-life balance.
  • Well-being & Support: Comprehensive benefits including mental health support, leave programs, financial wellness (company-matched 401(k)/RRSP), and Employee and Family Assistance Program.
  • Growth Opportunities: Structured development through Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing.
  • People-First Culture: Supportive environment with autonomy, recognition, and a mission-driven focus.
  • Transparent Leadership: Open communication, clear company goals, and supportive management.

Pay

The specific salary offered may be influenced by factors such as experience, education, and work location. Expected pay range for this role: $60,000.00 - $70,000.00 USD.

Applicants selected will be subject to criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.

Similar jobs